Social Media Customer Service Outsourcing

Boost your online presence by handling queries faster and exceeding customer expectations.

Quantanite: Your Social Media BPO Provider

Here at Quantanite, we are proud to offer comprehensive social media customer service solutions to businesses of all sizes. Our experienced team understands the importance of maintaining a strong and positive online presence, and we are dedicated to helping your business grow through social media interactions. We provide a full suite of services, such as answering customer inquiries, responding to complaints, monitoring customer sentiment, and more.

Client’s NPS Score

Company Stats

Average CSAT score across multiple vertical industries (2022; All clients)

Fastest Growing B2B Service Provider 2021 (by Clutch)

Top 500 Global Outsourcing Firms (Outsource Accelerator)

Why Our Social Media Clients Love Our Services

Understanding

We provide the best customer service experience possible by taking the time to understand your needs and delivering tailored solutions that meet them.

Excellence

Our social media customer service team is trained to handle all types of customer inquiries and complaints in a professional and timely manner.

24/7 Cover

We are committed to providing the highest level of customer service, and our team is always available to answer any questions or address any concerns you may have.

Delivering Social Media Customer Service Outsourcing for the World’s Fastest Growing Companies.

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free consultation today!

Social Media Customer Service - Challenges & Solutions

Providing customer service on social media is a challenge. We provide our clients with the tools and resources they needed to monitor customer sentiment and adjust their customer service strategy accordingly.

Additionally, our team can help you develop automated customer service solutions that allow you to provide customer service without sacrificing quality.

Challenges

Solutions

How we delight our clients

We deliver CX and Outsourcing excellence that helps our clients and their customers to thrive – see what they say.

"What I've loved about working with Quantanite's team over the years is their willingness to be flexible, and how they've really got to grips with that way of thinking."

"Even at the initial interview stage what really impressed us was the level of professionalism, and the attitude towards customer service in general. The team is really focused, which is fantastic to see."

"The speed at which they were able to help us out was extremely impressive. They're very nimble in how they adapt to things, they have an eagerness, and they're receptive to anything."

"The data they're helping us aggregate is contributing to our success as a company. We've been working with them for 2 years now and they've been both reliable and excellent."

"They were very good at training staff, so we didn't require the responsibility of doing it in-house. It was great having a direct relationship with the team leader. We would speak to one point of contact and they would relay information to the rest of the team to ensure consistencies."

Read Our CXM Case Studies

The Quantanite Difference – Why our clients partner with us

Your trusted outsourcing and customer experience experts.

Value

No overheads.
No legacy blockers.
No hidden costs.

When it comes to robust and cost-effective digital outsourcing, nobody is trusted more than Quantanite to break barriers without breaking the bank.

Quality

Where high standards create remarkable outcomes.

Our quality assurance framework is how we uphold our commitment to reliability. Nothing is left to chance.

Trust

Transparent partners who’ll tell it (and show it) like it is.

We believe the beauty of exceptional customer experience is in its simplicity. We cherish integrity in every interaction, from our contracts to every contact.

Speed

Rapid response to meet your growth objectives

We’re only as strong as our last interaction with your customers, so we operate with agility and flexibility to meet your needs as you scale.

Innovation

Combining human & artificial intelligence to create memorable experiences.

We’re firm believers in working better together, so we empower best-in-class human expertise with best-in-tech automated tools to supercharge your business outcomes.

Expertise

Superior Knowledge and strong expertise made affordable.

With genuine active C-Suite oversight, real time hands-on support and investment in our people, we help our clients thrive with engaged associates that always find the best way to get things done.

Underpinned by

Our Culture

Purpose, Values & Vision

Our People

Raving Fans & Brand Champions

Our Clients

Winning Partnerships & Optimising Value

Read Our CXM Blogs

Certification & Compliance

Quantanite is accredited by and complies with the following industry standards with regard to Data Security, Payment Processing, Compliance and Quality.

Where appropriate and applicable, Quantanite is externally audited to ensure compliance.

Quantanite Service Range

We put your customers at the heart of our delivery

CUSTOMER EXPERIENCE MANAGEMENT

Experts in multilingual customer support and experience, dedicated to improved retention and loyalty.

BACK-OFFICE
SERVICES

Scale your back-office processes and functions cost- effectively using our team of domain experts.

DIGITAL CONTENT SERVICES

Market-leading content moderation and data annotation services with a flawless blend of automation and human intelligence.

LEAD GENERATION SERVICES

Improve the quality and value of your sales pipeline through our targeted data sourcing and lead generation expertise.

CXM - Social Media Outsourcing

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