Onboard and Support
Your Customers.

End-to-end Customer Support Journeys Facilitated by our augmented Customer Agents and our AI Chatbot MöBIUS, delivering enhanced customer experience at less cost.

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Queries Resolved A Year
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+ Efficiencies with AI within 6m
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Associates available 24/7
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We’ve combined human expertise with Generative AI to empower customers, who can have human-like conversations with our next gen conversational platform MöBIUS. Our AI platform also provides agents with advanced knowledge and unprecedented insights, enhancing their performance and sales finesse. It is the combination of our people and tech that enables us to accurately handle more queries with less headcount and deliver an experience your customers will enjoy.

24/7 Multi-channel Customer Services and Tech Support

End-to-end Customer Journeys facilitated by AI and our Support Agents in strategically located Customer Centres.

Powerful human-like self-service conversations

30% of Help queries can be accurately automated or semi-automated by Mobius within the first 6 months.

AI Augmented Human Interactions

MöBIUS simultaneously helps our Agents for faster, more accurate interactions, augmenting the Human touch with AI.

Scalable, Safe and Secure

MöBIUS uses LLM and Generative AI to leverage data across multiple platforms for a powerful, contextual experience that is infinitely scalable.

Built for Customers

Designed for anyone with “Customer” in their job description

Our clients give their end customers a better experience for less cost because we work directly at all levels of their business to create tailored solutions that leverage the optimal combination of technology and human expertise. We have 10 years of experience with customer experience, processes, people and transformation.

We have the knowledge, tools and expertise to harness the power of technology and people and deliver experiences your customers will enjoy.

Scalable AI Support

Both MöBius and our Agents can be scaled to meet your needs today and help shape your future customer experience. Our technology and people can be deployed with low-tech or high-tech from day one.

Customer Experience

To be entrusted with our client’s Customer Experience is a huge responsibility. After 10 years of supporting our clients, we wouldn’t be here if we didn’t take that responsibility seriously.

Value Library

Tactics, automation and strategies that unlock value from productivity, quality and cost savings.

Customer Practices

We understand that automating a flawed process merely results in an automated version of the same flawed process. That is why we first stabilize operations, learn from the data and then redefine what good looks like.

AI is not the future

People are.
(with a little Help from AI)

AI alone is over-hyped and falls short of meeting customer needs. To unleash its true potential, we took a different approach: focusing on People.

The real future of AI lies in blending Generative AI and Large Language Models with Human Expertise. Augmenting People with AI enhances their performance and amplifies their capacity for empathy. Without our deep understanding of People, Processes and the Customer (and doing things a little differently), we wouldn’t have unleashed the true potential of the technology or our People.

Today, we use all our knowledge and expertise, technology and our people to make customer and employee experiences better and business operations more accurate, scalable and cost-effective.

Customers worldwide across some of the world's fastest growing brands and industries
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Processes handled and Queries resolved every year across multiple channels
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Highly skilled agents augmented by AI and available 24/7
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Infinite number of MöBIUS bots available 24/7 across multiple platforms
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Technology and human expertise for more growth, happier
customers & people, and better business