Food Delivery Services

Improve your delivery times and achieve the maximum 5/5 CSAT score with an effective suite of front and back end solutions.

Quantanite: Your Food Delivery Outsourced Services Provider

As an expert food delivery service provider, we know what it takes to deliver goods promptly to ensure maximum customer satisfaction. From building last-mile logistics infrastructure to creating menu updates, we not only deliver goods on time we also deliver new menu turnaround times highs of 179% and 5/5 customer satisfaction scores to our clients.

Client’s NPS Score

How we delight our clients

We deliver CX and Outsourcing excellence that helps our clients and their customers to thrive – see what they say.

"What I've loved about working with Quantanite's team over the years is their willingness to be flexible, and how they've really got to grips with that way of thinking."

"Even at the initial interview stage what really impressed us was the level of professionalism, and the attitude towards customer service in general. The team is really focused, which is fantastic to see."

"The speed at which they were able to help us out was extremely impressive. They're very nimble in how they adapt to things, they have an eagerness, and they're receptive to anything."

"The data they're helping us aggregate is contributing to our success as a company. We've been working with them for 2 years now and they've been both reliable and excellent."

"They were very good at training staff, so we didn't require the responsibility of doing it in-house. It was great having a direct relationship with the team leader. We would speak to one point of contact and they would relay information to the rest of the team to ensure consistencies."

Company Stats

Average CSAT score across multiple vertical industries (2022; All clients)

Fastest Growing B2B Service Provider 2021 (by Clutch)

Top 500 Global Outsourcing Firms (Outsource Accelerator)

Why Our Food Delivery Clients Love Our Services

Ineffective logistics produce delays, missing goods, disgruntled clients and lost business. All of which is exacerbated by an expanding global network and complex supply chain.

Quantanite provides the expertise, resources, and technology you need to deliver quality customer experience in the supply chain, and help you compete on a global scale.

Challenges

Solutions

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Our Food Delivery Services Suite

Customer Experience Management

Voice (Outbound & Inbound), Online Chat, SMS & WhatsApp
Social Media (Content moderation, Tagging reviews, Digital helpdesk & in-app)
Email, Self-service/Automation, Outbound Sales
Technical Support, After Sales Care and Enquiry Handling

Back Office Services

Order entry, Transaction processing and management
Data entry and Data management
Billing and Payment processing
Migration support and Case management

Digital Content Services

Image labelling and classification

Multi-dimensional tagging; Text, Audio, Video, Maps

A wide range of annotation types

Transcription, Document indexing and archiving

Sales Enablement

We help B2B companies build a predictable sales pipeline using:

Outbound sales development, Sales development representatives,

and appointment setting.

Lead Generation

Combined specialised human skills and online technology to scale your sales opportunities using:

Lead research, Email marketing and LinkedIn marketing

Read Our CX and Food Delivery Case Studies

Case Study

Data Labelling for an AI-Enabled Driver and Fleet Safety Platform

Case Study

Data Transcription Services for a Logistics Food Delivery Brand

Case Study

Fraud Detection and Prevention for a Digital-first Brand

Certification & Compliance

Quantanite is accredited by and complies with the following industry standards with regard to Data Security, Payment Processing, Compliance and Quality.

Where appropriate and applicable, Quantanite is externally audited to ensure compliance.