Ecommerce & Digital Retail Services

Say goodbye to long wait times and frustration. Get the customer service support you need to to deliver exceptional experiences.

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Quantanite: Your Ecommerce and Digital Retail Services Provider

At Quantanite, we understand the challenges retailers face in delivering exceptional customer experiences. We’re dedicated to helping online retailers meet and exceed their goals, with a team of experts and cutting-edge technologies at your disposal.

Client’s NPS Score

Client Quotes

Company Stats

Average CSAT score across multiple vertical industries (2022; All clients)

Fastest Growing B2B Service Provider 2021 (by Clutch)

Top 500 Global Outsourcing Firms (Outsource Accelerator)

Why Our Ecommerce & Digital Retail Clients Love Our Services

“In a rapidly evolving digital landscape, managing the online sales journey effectively is becoming a critical part of the retail mix”

– RetailDive

ecommerce & Digital Retail Industry - Challenges & Solutions

From managing customer service across multiple channels to improving NPS scores, keeping up with the fast-paced industry demands can be a struggle.

Quantanite can provide you with the expertise, resources, and technology you need to deliver a superior customer experience, and help you stay ahead of the competition in a rapidly changing marketplace.

Challenges

Solutions

Book your

free consultation today!

Customer Experience Management

Voice (Outbound & Inbound), Online Chat, SMS & WhatsApp
Social Media (Content moderation, Tagging reviews, Digital helpdesk & in-app)
Email, Self-service/Automation, Outbound Sales
Technical Support, After Sales Care and Enquiry Handling

Back Office Services

Order entry, Transaction processing and management

Data entry and Data management

Billing and Payment processing

Migration support and Case management

Digital Content Services

Image labelling and classification

Multi-dimensional tagging; Text, Audio, Video, Maps

A wide range of annotation types

Transcription, Document indexing and archiving

Sales Enablement

We help B2B companies build a predictable sales pipeline using:

Outbound sales development, Sales development representatives,

and appointment setting.

Lead Generation

Combined specialised human skills and online technology to scale your sales opportunities using:

Lead research, Email marketing and LinkedIn marketing

Our Ecommerce and
Digital Retail Service Suite

CX and ecommerce Blogs

Certification & Compliance

Quantanite is accredited by and complies with the following industry standards with regards to Data Security, Payment Processing, Compliance and Quality.

 

Where appropriate and applicable, Quantanite is externally audited to ensure compliance.

CXM Service Range

We put your customers at the heart of our delivery

Customer experience management

Experts in multilingual customer support and experience, dedicated to improved retention and loyalty.

Back-office
Services

Scale your back-office processes and functions cost-effectively using our team of domain experts.

Digital Content Services

Market-leading content moderation and data annotation services with a flawless blend of automation and human intelligence.

Lead Generation Services

Improve the quality and value of your sales pipeline through our targeted data sourcing and lead generation expertise.

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Are you ready to supercharge your customer experiences?