Faster Service
Happier Shoppers
Lower Costs

Helping e-commerce leaders deliver exceptional service and operations at scale.

11% improvement in resolution efficiency
30-50% reduction in cost-to-serve
resolution rate within 3 touches (up from 84%)
QA scores exceeded target YoY across email and voice

Online retail brands face relentless pressure to scale efficiently while delivering seamless customer experiences. Common challenges include:

High support volume during peak shopping seasons
Cart abandonment from delayed pre-purchase responses
Returns and refunds eating into margins
Support queues clogged with supply chain and tracking requests
Rising costs for 24/7 global coverage
Struggling with these?
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We combine Human+AI orchestration to help retailers convert more
shoppers, resolve issues faster, and reduce service costs.

Pre-Purchase Conversion Support

AI assistants and live chat for instant product and availability questions

Smart upsell/bundle nudges to increase AOV

Boost conversion rates

Post-Purchase Service Excellence

Omnichannel support for tracking, returns, and refunds

AI-driven insights to reduce avoidable returns

Reduce return-related costs

Seasonal Scaling

Elastic offshore staff (0-90 FTE in 90 days)

Automation of repetitive requests to clear backlog

Seasonal scaling minimized

Since engaging Quantanite, our support operations have transformed.

“We scaled our billable team from 30 to 90 in just 90 days, and expanded into new areas like sales onboarding and contract management. Most notably, our 3-touch resolution rate jumped from a stagnant 84% to an outstanding 95%, and our QA scores—both email and voice—exceeded targets year over year. While there are still opportunities to further lift CSAT and CNPS, Quantanite has delivered measurable improvements in efficiency and customer outcomes that have set a new bar for our team.” — Head of Global Customer Support, marquee consumer products brand

Ready to scale smarter?

Let’s design a support operation that drives revenue, not just resolution.

Lets Talk