Mandar Muthye, Global Head of Technology at Quantanite, has the exciting privilege of driving a transformational journey, one where AI is not just a buzzword but a real, measurable, transformative force, reshaping how our employees work, engage, and grow.
At the center of this change is Mobius, our main set of AI-powered virtual assistant tools created by our Innovation hub, QLab, to improve how we work and greatly enhance the experience for employees in various areas.
Beyond the impressive outcomes, Muthye shares insights from behind the scenes on strategic design considerations and innovations in product build and why we chose to build enterprise-grade AI solutions internally.
HR Virtual Assistant: Empowering Employees Gone are the days of waiting for HR support or browsing through policy documents. Our AI-powered HR Assistant can handle more than 70% of common HR questions on its own and is available 24/7 to quickly provide information on policies, payslips, leave balances, and the employee directory, which cuts down the average time to resolve issues by 60%.
Design considerations and innovations: conversational ease, user empathy, context retention, advanced natural language understanding (NLU) algorithms The solution is improved using both supervised and unsupervised machine learning, works smoothly with HRMS for real-time communication, and has a system for ongoing A/B testing to make sure it works well. This solution frees up HR teams to focus on strategic work, while employees receive instant, accurate support on demand.
The Tech Support Assistant solution, “smart support for a smart workforce,” acts as a first responder for common IT issues by offering guided troubleshooting and, if necessary, auto-logging a ticket in the Tech Support ticketing system.
- Resolves 50% of Tier-1 issues without human intervention
- Reduced 40% of ticket volume via self-service
- Improved employee satisfaction scores by 5% in internal tech support
Design considerations and innovations: they ensure accuracy in issue diagnoses based on SOPs & historical data. AI-based decision trees to solve tech issues. Seamless integration with the ITSM platform for issue tracking, escalation and resolution. Continuous monitoring and retraining of AI models using real-time feedback loops. This significantly optimized how we support a hybrid workforce.
Recruitment Assistant: Accelerated talent acquisition AI agents are now at the center of our recruitment engine. They are now transforming how the hiring ecosystem operates, bringing intelligence and speed to the early stages of the process, helping recruiters, hiring managers, and workforce management teams to:
- Create job requisitions through a conversational interface.
- Auto-generate or refine job descriptions based on role requirements.
- Pre-screen candidates matching the job description.
- Provide real-time hiring analytics.
Design considerations and innovations: Agentic AI-based framework for improved resume parsing and intelligent matching. User-friendly conversational workflow. Precision in resume matching.
This strategy decreases the time-to-hire by 45%, increases recruiter productivity by 2.5 times, enhances the quality of candidate shortlists, promotes collaboration among recruiters, hiring managers, and WFM teams, and provides a seamless, candidate-centric experience. The system already delivers significant value in reducing manual effort and improving hiring precision at the top of the funnel.
Learning Assistant: beyond a traditional LMS: Unlike legacy LMS platforms, our Agentic AI-powered Learning Assistant is not just a content host; it’s a co-creator of dynamic, customized learning content that supports dynamic content generation tailored to roles and needs and enables personalized learning journeys.
The design choices and new ideas include flexible content plans that use personalized learning paths, self-directed models, quick adjustments, and fast content creation. This strategy eliminates off-the-shelf LMS platforms and licensing costs, improves the employee satisfaction index, and improves learning adoption by 40%. The learning process adapts to the employee’s needs, rather than imposing its constraints.
Shaping the Intelligent Workplace: At Quantanite, AI isn’t replacing people; it’s elevating their potential, productivity, and creativity. Mobius created a system of AI agents that can grow, think smartly, and focus on people, leading to increased productivity, quicker solutions, improved decisions, and, most importantly, a more empowered workforce.
We’re just getting started. If you’re curious about how we are applying AI to innovation and how your business can benefit from it, let’s talk.
