Strategic expansion strengthens company’s ability to deliver world-class, scalable CX solutions with enhanced local expertise and 24/7 global coverage
LONDON, 10th June, 2025 – Quantanite, a leading technology – enabled customer experience and business transformation solutions provider today announced a significant expansion of its global footprint with the opening of four new customer experience centers across South Africa, Egypt, and Bangladesh, with a fifth location planned for Colombia in June 2025.
The expansion includes a second South African location in Rosebank (opened March 2025), a new strategic hub in Cairo, Egypt (launched February 2025), and a refurbished and expanded facility in Dhaka, Bangladesh. These developments represent Quantanite’s commitment to providing brands with enhanced agility, access to diverse talent pools, and closer proximity to customers worldwide.
“This expansion marks a pivotal moment in our journey to redefine what’s possible in customer experience delivery,” said David Earlam, Chief Business Services Officer at Quantanite. “Each new location has been strategically selected to combine local market expertise with our global standards of excellence, enabling us to deliver even more personalized and impactful experiences for our clients’ customers.”
South Africa: Gateway to Unparalleled CX Excellence
Quantanite’s second South African center in Rosebank builds on the company’s proven success in the region since 2014. The Johannesburg operations currently serve over 60 clients with a dynamic workforce of more than 1,400 employees, with capacity to scale up to 3,000 employees.
The South African centers offer comprehensive customer experience management across digital and voice channels, supported by a highly skilled workforce known for cultural alignment and empathy with global markets. The state-of-the-art facilities are equipped to handle rapid scaling while maintaining Quantanite’s signature quality standards.
Egypt: Multilingual CX Leadership in the Middle East
The new Cairo center, located in the prestigious Maadi Technology Park, positions Quantanite to better serve European and US markets through a single-center solution. Egyptian agents bring exceptional emotional intelligence and problem-solving capabilities, combined with strong English proficiency and neutral accents ideal for international customer interactions.
Cairo’s specializations include multilingual customer experience, back-office support, and AI-powered automation, serving industries including retail, eCommerce, travel, and technology with cost-effective, high-quality solutions.
Bangladesh: Next-Generation Digital Services Hub
The expanded Dhaka facility represents the evolution of Quantanite’s decade-long presence in Bangladesh, where the company has established itself as a leader in next-generation digital services. The enhanced center leverages Bangladesh’s government commitment to advancing AI, blockchain, and IoT technologies.
With 85% of the Dhaka team holding university degrees, the facility specializes in advanced back-office services, content moderation, and data-driven digital experiences. The strategic positioning enables seamless 24/7 operations across multiple time zones.
Looking Ahead: Colombia Expansion
Quantanite’s growth trajectory continues with plans to launch a Colombia office in June 2025, further expanding the company’s ability to serve clients across the Americas with localized expertise and cultural understanding.
“Our mission remains unchanged as we grow: to deliver exceptional service, measurable impact, and meaningful customer experiences for every brand we partner with,” added David. “These new locations enhance our ability to combine local knowledge with global consistency, setting new standards for what outsourced customer experience can achieve.”
The expansion reflects Quantanite’s commitment to staying ahead of evolving customer expectations while providing brands with the flexibility, expertise, and scalability needed to succeed in today’s competitive marketplace.
About Quantanite
About Quantanite:
Quantanite is a global leader in digital transformation services, specializing in customer experience management and business process transformation. Founded in 2014 and headquartered in the United Kingdom, the company operates across four continents, combining agentic AI with human expertise to deliver seamless, end-to-end solutions. Quantanite’s comprehensive portfolio spans customer experience management, back-office support, and digital content services, enabling both efficient offshoring and strategic workforce repatriation. Through advanced analytics and intelligent automation, the company empowers enterprises to optimize operations and lead in rapidly evolving markets while delivering exceptional customer experiences.
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For more information about Quantanite’s global expansion and customer experience solutions, visit www.quantanite.com or contact [email protected] .
