Privacy Policy

 

Quantanite (referred to as “Quantanite”, “we”, “us”, or “our”) is committed to safeguarding the privacy and security of personal and confidential information entrusted to us. As an organization redefining customer experience (CX) solutions and outsourcing, we collect, use, store, and protect data in the course of delivering Customer Care, Data Services, Sales Enablement, and Technical Services, as detailed in this privacy policy – also known as the Website Privacy Notice.

1. Introduction

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, engage with our services, or interact with us in any other way. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, South Africa’s Protection of Personal Information Act (POPIA), and other applicable data protection laws.

This privacy notice explains when we determine how your personal information is used (i.e., when we act as a ‘Controller’). Sometimes, we are not the ‘Controller’; for instance, when providing services to clients, we process personal data on their behalf and must follow their instructions. In these situations, our clients are the Controllers, and we are the Processors. Please consult their privacy notices for details on their data processing practices.

2. Information Collection

We collect information as directed by our clients and only to the extent necessary to perform the agreed-upon services. The types of information we may collect include:

  • Personal Identifiable Information (PII): Names, addresses, phone numbers, email addresses, and other contact details.
  • Financial Information: Payment details, transaction records, and billing information.
  • Customer Interactions: Records of customer inquiries, support tickets, and feedback.
  • Technical Data: Information related to technical issues and system usage.
  • Sales Data: Customer relationship management data, sales leads, and marketing information, including Usage and interaction data.
  • Employment Data: Employment-related information (CVs, qualification, etc.)
  • Cookies Data: Cookies and tracking technologies.
  • Contact Data: Contact information is collected when you communicate with us or visit our sites or events. This includes details you share in messages or files via the “Contact Us” page or our chatbot, information about your visit details, participation in events and surveys, and any feedback you provide.
  • Other Sources: We might also collect your data from external sources. This includes information we gather directly from other companies and data you allow those companies to share with us. These sources could be public records, marketing lists, or other third-party services.
  • Other data as instructed and authorised by our clients.

3. How We Use Your Information

The information collected is used solely for the purpose for which it is collected and providing the services to our clients and associates, which includes:

  • Providing customer care, support, and backend services.
  • Facilitating sales and marketing activities.
  • Resolving client issues and providing technical support.
  • Improving service quality and operational efficiency.
  • Reporting to clients on service delivery and performance.
  • Complying with legal and regulatory requirements.
  • Processing job applications
  • Maintaining and improving our IT systems and websites

4. Legal Basis for Processing

We process personal data on the following bases:

  • Consent
  • Contractual necessity
  • Legal obligations
  • Legitimate interests

5. Information Storage and Security

We employ strict technical and organizational security measures to protect information from unauthorised access, disclosure, alteration, or destruction.

These measures include:

  • Secure data storage and transmission protocols.
  • Access controls and authentication procedures.
  • Regular security audits and vulnerability assessments.
  • Employee training on data privacy and security best practices.
  • Physical security measures to protect data centers and offices.
  • Compliance with international standards and certifications such as ISO 27001, SOC 2, and PCI:DSS.

6. Information Sharing

We do not share personal or confidential information with third parties except as required by law or as instructed by our clients.

This may include:

  • Sharing information with service providers who assist in delivering our services, such as technology providers and service partners.
  • Complying with legal obligations, court orders, or regulatory requests.
  • Disclosing information with client consent.
  • Transferring information in the event of a merger, acquisition, or sale of assets.
  • Sharing information within our office locations and internal departments.

7. International Transfers

We ensure that data transfers between our UK headquarters and international offices (South Africa, Bangladesh, Egypt, India) are conducted under lawful data transfer mechanisms such as standard contractual clauses or adequacy decisions.

8. Data Retention

We retain information only for as long as necessary to fulfill the service requirements and as directed by our clients. Data is then securely deleted or returned to clients according to contractual agreements and applicable laws.

9. Your Rights

You have the following rights with respect to your personal data:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Information Commissioner’s Office (ICO), UK).

10. Cookie Policy

We employ cookies to enhance performance monitoring, user experience, and analytics. Users have control over cookie management through their browser configurations.

For comprehensive information regarding our Cookie Policy, please visit

https://www.quantanite.com/cookie-policy-2/.

11. Third-Party Links

Our website may include links to external sites. Please be aware that we are not responsible for the privacy practices of these external websites, so exercise caution when interacting with them.

12. Information Relating to Children

Our Services, including this website, are not designed for children, and we do not intentionally gather their information. If we find that we have collected a child’s personal data, we will take appropriate measures to remove it. If you suspect we have a child’s personal information, please contact us.

13. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website. We encourage clients and individuals to review this policy periodically.

Last Updated: June-2025

14. Contact Information

If you have any questions or concerns about this privacy policy, please contact us at:

Quantanite
45 Albemarle Street
3rd Floor
London
W1S 4JL
United Kingdom
Website: https://www.quantanite.com

Email: info@quantanite.com
Phone number: 02070979259