Services · QiQ-led assessment

See what your customer interactions have been trying to tell you.

Give us a sample of historical customer interactions. In two weeks, QiQ reveals the hidden drivers of customer demand, avoidable cost, revenue leakage, and operational priorities - using your own data, not a demo.

No fee. No systems integration. No obligation to continue.

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QiQ · findings from your sample

2 weeks

start to executive readout

~3 hours

total time from your team

£0

this is not a paid engagement

100%

your interactions, not benchmarks

This isn't a consulting engagement. It's the fastest way to understand what QiQ would uncover inside your operation before you commit to anything.

Every interaction holds evidence of why customers struggle and where revenue leaks, buried across thousands of conversations. We analyze a sample of yours in an isolated QiQ environment and return an executive-ready readout.

The findings are yours to keep, whether or not we ever work together.

What you get

A recommendation for what to fix in customer support and what it's worth

Every figure is computed from your own interactions. Nothing is extrapolated from an industry average.

Where are we losing the most money?

QiQ quantifies avoidable operating cost alongside hidden commercial opportunity, showing where improving customer experience also improves financial performance.

Why are customers contacting us in the first place

QiQ traces recurring customer demand back to the operational decisions, broken journeys, and policy issues that created it.

How do we compare?

See how your operation compares with anonymized enterprise patterns observed across comparable QiQ deployments.

Where should we act first?

A prioritized action plan ranked by business impact, implementation effort, and expected value.

A page no cold pitch can produce

Your avoidable contact rate, set beside anonymised findings from comparable QiQ deployments — and the value of that gap at your volume.

Illustrative sample. Your scorecard is computed from your own data.

How it runs

Two weeks, built around your time

The constraint isn't our two weeks — it's keeping your team's total commitment under three hours.

Before we start Days 1–3

~1 hour of your time

A clean two-page NDA and DPA, a one-page data spec, and a single point of contact. We provision an isolated QiQ instance for you.

Week one Days 4–10

Zero effort from you

Your sample is ingested, QiQ runs, and the findings are interpreted and modelled against comparable operations.

Week two Days 11–14

~2 hours of your time

A short working session lets us validate findings with operational context before delivering a 90-minute executive presentation and live walkthrough of your results inside QiQ.

What we need from you

—A sample of historical interactions: transcripts, tickets or chat logs.

—One named point of contact.

—Two short calls: a 30-minute check-in and the readout.

—A signed NDA and DPA before any data moves.

What we don't ask for

—No systems integration and no IT project.

—No procurement cycle or budget approval.

—No live customer data — historical records only.

—No commitment to work with us afterwards.

See what QiQ discovers in your data.

Tell us roughly how many interactions you handle a year and which channels they arrive on. We'll come back with the data spec and a start date.

Request an assessment Book a 20-minute QiQ walkthrough

Sample executive readout