Customer Experience (CXM)

Drive Company Profitability by Inspiring Customer Loyalty with Customer  Experience Management Services

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Quantanite: Your Customer Experience Management (CXM) Outsource Provider

At Quantanite, we know what it takes for companies to scale their staffing levels, processes and technical infrastructure. We offer fast-growing brands an executive combination of broad multilingual customer support and experience, to deliver a seamless and differentiated customer experience, backed up by exceptional results.

Clients NPS Score

Quantanite - What We Do

Customer Experience (CX) Management Suite

Phone

(Outbound &

Inbound)

Online Chat

Text (SMS & WhatsApp)

Social Media

CX Email Management

Self-service (IVR)

Sales Support

(Including Outbound Sales)

Technical Support

After Sales Customer Care

Enquiry Handling

Client quotes

Company Stats

Average CSAT score across multiple vertical industries (2022; All clients)

Fastest Growing B2B Service Provider 2021 (by Clutch)

Top 500 Global Outsourcing Firms (Outsource Accelerator)

Why Our CXM Clients Love Our Services

Design

We partner with our clients to understand their unique challenges.

 

Allowing us to customise outcomes and optimise customer journeys across self and assisted services.

Optimise

We systematically identify inefficiencies and sources of improvements across the customer journey.

 

Reducing customer demand for support through self-service, process optimisation and automation.

Operate

We operate a mix of people and technology to deliver a service that scales as our client’s business grows.

 

Delivering outcomes cost effectively.

Powering Customer Experience and Digital Outsourcing for fast-growing companies

Book your

free consultation today!

Client Challenges - CXM Solutions

From managing customer service across multiple channels to improving NPS scores, keeping up with the fast-paced industry demands can be a struggle

Quantanite can provide you with the expertise, resources, and technology you need to deliver a superior customer experience, and help you stay ahead of the competition in a rapidly changing marketplace.

Challenges

Solutions

Our Ecommerce and
Digital Retail Service Suite

Customer Experience Management

Phone (Outbound & Inbound), Online Chat, SMS & WhatsApp

Social Media (Content moderation, Tagging reviews, Digital helpdesk & in-app)

Email, Self-servuce/Automation, Outbound Sales

Technical Support, After Sales Care and Enquiry Handling

Back Office Services

Order entry, Transaction processing and management

Data entry and Data management

Billing and Payment processing

Migration support and Case management

Digital Content Services

Image labelling and classification

Multi-dimensional tagging; Text, Audio, Video, Maps

A wide range of annotation types

Transcription, Document indexing and archiving

Sales Enablement

We help B2B companies build a predictable sales pipeline using:

Outbound sales development, Sales development representatives,

and appointment setting.

Lead Generation

Combined specialised human skills and online technology to scale your sales opportunities using:

Lead research, Email marketing and LinkedIn marketing

Meet Your Ecommerce & Digital Retail Expert

Louise Roches

Director, Customer Solutions

Louise has spent the last 15+ years working within the CX Business Outsourcing retail industry. Passionate about customer satisfaction and delivering value that enables her retail and ecommerce clients to achieve success in a digitally-enabled business.

Outsourcing Blog Articles

Certification & Compliance

Quantanite is accredited by and complies with the following industry standards with regards to Data Security, Payment Processing, Compliance and Quality.

 

Where appropriate and applicable, Quantanite is externally audited to ensure compliance.

CMX Service Range

We put your customers at the heart of our delivery

Customer experience management

Experts in multilingual customer support and experience, dedicated to improved retention and loyalty.

Back-office
Services

Scale your back-office processes cost-effectively with our functional and domain experts.

Digital Content Services

Market-leading content moderation and data annotation services with a flawless blend of automation and human intelligence.

Lead Generation Services

Improve the quality and value of your sales pipeline through our targeted data sourcing and lead generation expertise.

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Are you ready to supercharge your customer experiences?