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Welcome to the future of customer care, where our seasoned experts and smart AI work together to deliver the help your customers need.

Satisfy customers

Streamline operations

Scale efficiently

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The power of people
The power of digital

Quality customer interactions

Via training programs that enable reliable, consistent customer service

Highly skilled support

Expertise in complex customer needs to give your customers a great brand experience

Professional & friendly service

Quality customer experiences that makes your customers feel valued

Quality customer interactions

Via training programs that enable reliable, consistent customer service

Support Customers

Support Customers

Support Customers

Rapid customer response

Advanced AI to swiftly process data and promptly address customer queries

Scalable solutions

AI solutions that grow with you and keep your costs down

Ongoing analysis/improvement

AI that analyzes customer interactions and recommends ways to improve them

Rapid customer response<

Advanced AI to swiftly process data and promptly address customer queries

The perfect mix of People & Digital

Our associates work in partnership with our AI solutions, guiding responses, and helping to ensure competency and compliance across all customer interactions.

By correctly orchestrating customer processes through a mix of human and digital resources, we empower organisations with enhanced service that is proven to be scalable, adaptable, fully secure and compliance and regulation friendly.

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2500+

Experts across 4 continents

10+ years

Building a diverse workforce

Centre For Innovation

Generative AI Platform

Quantanite's next-gen customer support services include

Voice based customer support

Blending human expertise with AI to deliver high-quality service at lower costs. We use offshore locations and robust training to drive efficiency, and GenAI-powered knowledge bots to assist agents, reduce handling time and streamline.

We also offer self-service options like GenAI chat to handle simple requests like order status or cancellations (up to 30% of queries can be handled satisfactorily this way). With this combination we can enhance scalability, personalize customer experiences, boost satisfaction (CSAT and NPS), and keep your costs down.

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Email based customer support

AI-driven to resolve customer queries faster and more accurately. Unlike traditional email support, which can be impersonal and slow, our solution automates responses, personalizes interactions, and escalates complex issues to human experts.

Available 24/7, email support enhances customer satisfaction by delivering faster resolutions, multilingual support, and improved experiences at scale to further reduce your costs.

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Chat based customer support

AI-powered and real-time to resolve customer issues quickly and naturally. Traditional chat has been frustrating due to limited logic, but our GenAI solution enables natural human-like conversations and seamless human transfers when needed.

Offering 24/7, multi-language support, it reduces costs, improves customer satisfaction, and enhances insights.

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Omni-channel customer support

Flexible and multi-channel to suit customer preferences and utilize the most effective channels for resolution. Our strategy optimizes customer experience, from self-service to voice calls, leveraging GenAI to make non-human channels efficient, reduce the need for human involvement and ensure quick resolutions.

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Tech support

For complex software and hardware issues. Traditional tech support is costly/challenging, but we use GenAI-powered knowledge bases and bots to assist human experts – helping to reduce training time, improve response accuracy, speed up issue diagnosis, and enhance customer satisfaction through scalable, adaptable solutions.

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Latest blogs

Document

Find out how we orchestrated the power of people and digital for one of the world's leading Fintech companies, and why after 7 years with us, they scored Quantanite10/10 for CSAT

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9 out of 10

US and European Top Investment Banks

Fintech

Analytics and Insights for US and European Debt Capital Markets

$52bn

High Yield Assets Under Management

Digital Services Used

 

Data Management: Entry and Extraction

Compliance and QA: ESG data entry

Transcription Services: Speech to Text

24/7 support 365 days a year from 500+ of our people and AI, delivering accurate and responsive services for a world leading technology company, delivering a neighbourhood of good in every order.

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37 Million Users

And 500,000+ vendors and merchants on platform

Food Ordering and Delivery

$8.6bn Technology company operating in 30 countries

500+ of our People and AI

Supporting our clients' restaurant, grocery store, and retail customers globally

Digital Services Used

 

Data Transcription: Data entry, Image to Text

Quality Assurance: On-platform QA and Catalogue Creation

Voice and Chat: Customer Service for account creation, activation and outreach.

We seamlessly integrated into BSN Sports' operations, maintaining a 99% SLA month on month with less than 1% abandoned calls and a 95.5% quality score YTD. Our all star team of associates handles everything from order management to customer inquiries, ensuring a championship winning customer experiences.

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150,000 Customers

And over 3000 employees in sales, service and logistics

Retail and eCommerce

Trusted by one of the largest distributors of team sports apparel and equipment in the US

$2.5bn Revenue

In annual revenue through Varsity Brands, leading the US Team Sports Market

Digital Services Used

 

Customer Experience Management: Multichannel CX delivery across voice, email and chat

Order Management: Tracking and support

Payments and Billing: Transaction processing and support

We proudly support this leading brand in the outdoor and lifestyle sector by delivering top-tier customer service across multiple channels, including email, chat, and voice. Our team ensures efficient handling of customer inquiries related to product orders, including tracking, refunds, and managing returns and exchanges.

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10x Growth

Since 2019, with anything between 275% and 1000% surges across 400+ products

Retail and eCommerce

Redefining a diverse range from camping cookware to drinkware

$750mn Revenue

Revenue in 2023, a testament to the Iconic Legacy and Modern Innovation

Digital Services Used

 

Customer Experience Management: Multichannel CX delivery across voice, email and chat

Order Management: Tracking and support for returns and exchanges

Optimize your business processes, connect with the team.

The power of people and digital,
orchestrated by Quantanite.

NAVIGATION

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