Welcome to the future of customer care, where our
seasoned experts and smart AI work together
to deliver the help your customers need.

Welcome to the future of customer care, where our seasoned experts and smart AI work together to deliver the help your customers need.

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The power of people
Orchestrated
The power of digital

Quality Customer Interactions

Our training programs deliver reliable and consistent customer service, fostering trust and satisfaction with every interaction.

Highly Skilled Support

Expertise in complex customer needs to give your customers a great brand experience

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Professional & Friendly Service

Quality customer experiences that makes your customers feel valued

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Quality Customer Interactions

Our training programs deliver reliable and consistent customer service, fostering trust and satisfaction with every interaction.

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Bring Joy To Customers and Employees

Elevate Operational Effectiveness

Support Customers

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Rapid Customer Response

Advanced AI to swiftly process data and promptly address customer queries.

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Scalable Solutions

Our AI solutions are designed to adapt and grow alongside your business. This ensures seamless scalability as your needs evolve.

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Ongoing Analysis/Improvement

AI that analyzes customer interactions to uncover insights that drive improvement. This offers actionable recommendations to enhance customer experiences.

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Rapid Customer Response

Advanced AI to swiftly process data and promptly address customer queries.

SERVICES WE OFFER

Voice Based Customer Support

Blending human expertise with AI to deliver high-quality service at lower costs. We use offshore locations and robust training to drive efficiency, and GenAI-powered knowledge bots to assist agents, reduce handling time and streamline.

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Email Based Customer Support

AI-driven to resolve customer queries faster and more accurately. Unlike traditional email support, which can be impersonal and slow, our solution automates responses, personalizes interactions, and escalates complex issues to human experts.

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Chat Based Customer Support

AI-powered and real-time to resolve customer issues quickly and naturally. Traditional chat has been frustrating due to limited logic, but our GenAI solution enables natural human-like conversations and seamless human transfers when needed.

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Omni-Channel Customer Support

Flexible and multi-channel to suit customer preferences and utilize the most effective channels for resolution. Our strategy optimizes customer experience, from self-service to voice calls, leveraging GenAI to make non-human channels efficient, reduce the need for human involvement and ensure quick resolutions.

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Tech Support

For complex software and hardware issues. Traditional tech support is costly/challenging, but we use GenAI-powered knowledge bases and bots to assist human experts – helping to reduce training time, improve response accuracy, speed up issue diagnosis, and enhance customer satisfaction through scalable, adaptable solutions.

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CASE STUDIES

Find out how we orchestrated the power of people and digital for one of the world's leading Fintech companies, and why after 7 years with us, they scored Quantanite 10/10 for CSAT

9 out of 10

US and European Top Investment Banks

Fintech

Analytics and Insights for US and European Debt Capital Markets

$52bn

High Yield Assets Under Management

Digital Services Used

Data Management:

Entry and Extraction

Compliance and QA:

ESG data entry

Transcription Services:

Speech to Text

24/7 support 365 days a year from 500+ of our people and AI, delivering accurate and responsive services for a world leading technology company, delivering a neighbourhood of good in every order.

37 Million Users

And 500,000+ vendors and merchants on platform

Food Ordering and Delivery

$8.6bn Technology company operating in 30 countries

500+ of our People and AI

Supporting our clients' restaurant, grocery store, and retail customers globally

Digital Services Used

Data Transcription:

Data entry, Image to Text

Quality Assurance:

On-platform QA and Catalogue Creation

Voice and Chat:

Customer Service for account creation, activation and outreach.

We proudly support this leading brand in the outdoor and lifestyle sector by delivering top-tier customer service across multiple channels, including email, chat, and voice. Our team ensures efficient handling of customer inquiries related to product orders, including tracking, refunds, and managing returns and exchanges.

10x Growth

Since 2019, with anything between 275% and 1000% surges across 400+ products

Retail and eCommerce

Redefining a diverse range from camping cookware to drinkware

$750mn Revenue

Revenue in 2023, a testament to the Iconic Legacy and Modern Innovation

Digital Services Used

Customer Experience Management:

Multichannel CX delivery across voice, email and chat

Order Management:

Tracking and support for returns and exchanges

Services We Offer - Quantanite

INDUSTRY SECTORS

Supporting companies
to develop, manage
and scale
their digital solutions.

Helping real estate firms
adopt technology
to enhance
property management, sales,
and operations.

Empowering travel
companies to simplify
bookings
and improve
customer journeys.

Enabling platforms to
enhance user experience

and streamline food delivery.

Optimizing and growing online
and in-store retail operations.

eCommerce and Retail
Software and Technology Services
Food Ordering and Delivery
Travel and TravelTech
Real Estate and PropTech

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