The Evolving Role of the CIO

Quantanite’s CEO Atreya Chaganty Joins VivaTech Paris Panel

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Author

Atreya Chaganty

Published

08 July 2025

Reading Time

5 mins

The CIO’s role should no longer be about managing technology — it should be about driving growth and competitiveness. 

At VivaTech Paris, Quantanite’s CEO Atreya Chaganty joined a panel hosted by ManpowerGroup alongside Emma Almond, James Hallahan, and Philippe Limantour, Ph.D. to debate how the CIO mandate is evolving in the age of AI.

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Customer support transformation doesn’t happen by accident—it starts at the top. This short video explores why leadership must set the direction, why “bottom-up” efforts alone aren’t enough, and how Quantanite is equipping teams to thrive in a workplace that demands both tech fluency and lateral thinking.

A few themes stood out:

GenAI and Agentic AI are reshaping how work is designed and gets done. They allow us to revisualize roles and workflows across the organization. That makes AI implementations a deeply cross-functional challenge — and it calls for CIOs to act as true business collaborators.
If you can mould the nature of work with AI, then such investments could drive growth and competitiveness. Which is why CEOs, COOs and Chief Transformation Officers are becoming central players in AI decision-making - needing the CIOs to go much beyond being technology buyers.
A capability CIOs must sharpen: accurately assessing their organisation’s AI maturity — across strategic intent, operational readiness, and technical infrastructure. Objective self-assessments (of readiness) might be needed to make implementable and commercially viable AI decisions.
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At Quantanite, we believe true transformation in customer service begins with visionary leadership. This video explores why executive direction is essential, the evolving demands on today’s teams, and how we’re helping our people adapt and excel with technology as their enabling partner.

We’re grateful to the panel and ManpowerGroup for creating space to reflect on where this critical leadership role might be headed — and why it matters now more than ever. As technology rapidly evolves, conversations like these are essential for shaping how leaders adapt, collaborate, and drive meaningful transformation across their organizations.

The Evolving Role of the CIO

The Evolving Role of the CIO

Download the highlights from the Experis-hosted discussion at VivaTech Paris.

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AI and the future of work

Attendees shared their thoughts on how AI will affect recruitment, jobs, and the changing role of the CEO.

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About Quantanite:

Quantanite is a global leader in digital transformation services, specializing in customer experience management and business process transformation. Founded in 2014 and headquartered in the United Kingdom, the company operates across four continents, combining agentic AI with human expertise to deliver seamless, end-to-end solutions. Quantanite’s comprehensive portfolio spans customer experience management, back-office support, and digital content services, enabling both efficient offshoring and strategic workforce repatriation. Through advanced analytics and intelligent automation, the company empowers enterprises to optimize operations and lead in rapidly evolving markets while delivering exceptional customer experiences.

For more information about Quantanite’s global expansion and customer experience solutions contact us today.

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