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News and perspectives

Ideas on customer evidence, root causes, and the commercial signal inside every customer conversation.

12 Nov 2026

Introducing Customer Churn Prevention

Know who's leaving before they go.

Introducing Customer Churn Prevention

12 Nov 2026

AI Is Getting Better at Customer Service. Is It Getting Better at Resolution?

Closing a support ticket is not the same as resolving a customer’s problem. And unresolved problems come at a cost: repeat contacts, additional operational effort, customer frustr…

AI Is Getting Better at Customer Service. Is It Getting Better at Resolution?

23 Oct 2026

When Customer Service Demand Is Actually Revenue Demand

For decades, contact centers have been managed primarily through the lens of cost. Leaders track contact volume, average handling time, staffing requirements, transfer rates, reso…

When Customer Service Demand Is Actually Revenue Demand

2 Apr 2026

Quantanite Launches QiQ, a Decision Intelligence Platform Designed to Transform Customer and Data Operations

Quantanite has launched QiQ, a decision intelligence platform that helps organizations learn continuously from operational interactions, identify root causes, and prevent issues before they escalate.

Quantanite Launches QiQ, a Decision Intelligence Platform Designed to Transform Customer and Data Operations

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See what your customers are already telling you.

An assessment runs QiQ on a sample of your real interactions and comes back with the issues, their root causes and what they are costing you.

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Quantanite helps consumer brands grow by acting on what their customers say and do, wherever it leads.

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