March 2014
March 2014
January 2015
January 2017
January 2019
January 2020
June 2021
March 2022
April 2023
We are super driven, pushing both ourselves and our boundaries to consistently deliver more than clients ask or expect of us.
We are entrepreneurial, introducing new ideas, ambitiously developing them and sharing the value we create.
We hold ourselves accountable for delivering better outcomes for everybody, empowering our people to deliver these results.
We think about growing on all fronts - growing our company, growing our clients, and helping every individual in the company grow as a person.
We deliver a unique service to our clients, their customers and to our colleagues, by finding solutions to problems and helping in any way we can.
Atreya joined as the group’s new Chief Executive Officer effective in January 2022. He has served as an advisor to the company since mid-2020, actively involved with strategic decisions, and working closely with the company’s management including on finance, strategy and operations.
Atreya comes with two decades of technology experience, having started his career in management consulting at PwC and Oracle. Since then he has held executive positions in global technology organisations, overseeing business development, M&A, and operations. At his time with PCCW, a Hong Kong-based conglomerate, Atreya had significant exposure to the Customer Experience and Outsourcing Services industry, which allowed him to see how organisations in the space develop.
Atreya lives in Oxford, UK with his wife and son. He holds an MBA from London Business School and a Master of Science from Texas A&M University.
Rachel began her BPO career as a Call Centre Representative, drawn to the energy and diversity of customer interactions. Over 18 years, she spearheaded a successful Outbound Short Term Insurance campaign, scaling it from 5 to over 70 associates, CX agents, and underwriters.
Completing her FAIS and RE5 qualifications, Rachel now serves as a Director of Client Services at Quantanite, specializing in Customer Experience and Digital Outsourcing. She prioritizes a customer-centric approach, fostering successful partnerships by aligning client needs with business objectives.
With expertise in Client Services and Outsourcing, Rachel emphasizes clear communication, teamwork, and continuous improvement. Passionate about enhancing the customer experience and driving growth, she is committed to making a positive impact in these fields.
Rachel is actively involved in Quantanite’s Women In Leadership Programme, supporting women in overcoming gender-related challenges in leadership roles.
Anirban, a seasoned Senior Executive with 25 years of global experience, adeptly manages risks and leads diverse teams. His career spans global businesses like Accenture, Enel X, Computershare, WNS, and Cognizant, where he’s delivered successful outcomes across digital programs, customer experience, and outsourcing initiatives, including setting up GBS teams and managing over 160 transitions profitably across seven industries.
Anirban joined Quantanite in March 2023 as VP of Operations, overseeing the 1400+ staff in Bangladesh and driving success for key global client accounts in South Africa and Bangladesh. He has recently led efforts to enhance Rewards and Recognition and Career Path frameworks, resulting in exceptional customer satisfaction and employee growth.
Anirban holds Senior Management MBAs from IIM Calcutta and Cornell University, following an M.Tech. from IIT-Roorkee. He enjoys traveling with family and friends to explore new cultures, food, and music, and has a keen interest in technology and engaging with futurists.
With over 17 years of experience in the contact centers industry, Karolina brings a wealth of knowledge and innovation to the role of Director of Solutions and Operations. Her leadership spans workforce planning, pre and post transition design and delivery, as well as transformative initiatives. She is dedicated to fostering a culture of continuous improvement and employee empowerment, ensuring alignment with industry best practices and utilizing latest technology.
Karolina is passionate about identifying and delivering creative solutions to challenges in resource optimization, customer journey, and customer experience. She leverages process reengineering and technology to achieve measurable improvements and exceed business objectives.
Prior to joining Quantanite, Karolina held pivotal roles in UK financial services, insurance, telecoms, and outsourcing sectors, where she successfully implemented initiatives that enhanced sales and service delivery efficiency which elevated customer satisfaction metrics. Her comprehensive experience as both a client and a supplier gives her a unique perspective on driving collaborative partnerships and sustainable growth strategies.
Tom Bagnall serves as our consultant Vice President of Marketing. Tom focuses on strategic marketing, branding, and developing go-to-market strategies to share Quantanite’s vision with our audience. He is also working on Quantanite’s new market position to support more of the world’s most exciting new brands.
Tom brings a diverse background to our team, having held senior leadership roles in both scale-ups and large global organizations. His experience includes working in the media sector at Insight TV and Informa PLC, where he led group marketing science. He has also gained valuable experience in customer experience data, insights, and value proposition design in the telecoms and technology sectors, including his time at Vodafone and Farnell, an Avnet company. In his recent roles as a consultant, Tom has further broadened his expertise across different industries and marketing disciplines.
Tom earned a marketing and business degree from Buckinghamshire Chilterns University College (BCUC). He lives in Amsterdam with his two children and enjoys long-distance running in his free time.
Fuzi studied a Bachelor of Arts degree in Industrial Sociology at the University of the Witwatersrand, and later completed a Project management qualification at the same institution. Fuzi started her career in the Financial Service Sector as an HR Consultant, cultivating expertise in Learning and Development, Recruitment, and Industrial Relations.
After 9 years in Financial Services across various lines of business, Fuzi transitioned to the BPO industry, focusing on Customer Experience and Shared Services. Over the span of 7 years, she held HR Leadership roles across a diverse range of global client portfolios. What resonates deeply with Fuzi in this industry is the ethos of service, instilled in her upbringing. She currently holds the title of BPesa’s Top GBS Support Professional for 2022, a career accolade she holds dear. As the Director of Human Resources at Quantanite, Fuzi’s vision and mantra revolve around ‘making human resources human again’. She aims to achieve this by prioritizing the enhancement of the people experience throughout their tenure with the company.
David is an industry veteran with more than 30 years of contact centre experience. He has served on the executive teams of the Fairpoint Group, Teleperformance, and WebHelp. David has proven expertise across a range of high-volume CX digital environments where the customer journey is of paramount organisational importance.
In his Chief Operating Officer role at Quantanite, David is recognized for delivering outstanding commercial performance & compelling client value while driving strategic innovation and igniting positive stakeholder engagement.
He is an energetic, empathetic, and collaborative leader with a hands-on style and a reputation for providing clear, unambiguous direction. With an ethical approach to leadership, David effectively binds Teams into a single, cohesive, focused, and committed workforce.
Aulia holds a degree in Computer Science and Engineering from BRAC University. During her studies, she developed an app to assist women in emergency situations, later collaborating with a technology company on a women’s health app.
Joining Quantanite in 2015 as an analyst, Aulia has risen to Director of Operations in Bangladesh, overseeing the company’s significant growth. She works closely with the leadership team to develop high-performing service delivery centers and enjoys mentoring her energetic workforce.
With 8 years in business operations, Aulia excels at developing efficient ecosystems, bridging connections between teams and clients to exceed expectations. She is passionate about supporting women’s leadership in the workplace, actively participating in the Women In Leadership Programme.
An executive leader, specialising in innovation and strategy in customer engagement management and growth, Andrew has been in the outsourcing and technology domain for over thirty years and brings considerable knowledge of transformation and operational excellence into his relationships with clients and teams delivering exciting operations and customer-centric tech-enabled transformation.
As Chief Commercial Officer, Andrew has a focus on working with clients to develop relationships and solutions that truly impact their business and their customer’s experience with them, ensuring measurable benefits and outcomes. Recognised in the customer engagement space as a lead thinker in innovation and the future of technology in customer engagement.
Passionate father and family man helps keep Andrew grounded and up with the latest youth lingo.
Maesha Finance BBA and MBA graduate and joined Quantanite in 2015 because she was attracted to the company’s vision, culture and work environment.
She manages more than 500 team members and 40+ client accounts out of our service delivery centre in Dhaka, Bangladesh. Post maternity leave in 2019, Maesha returned to Quantanite and established a 24*7 support content moderation campaign, including a headcount of 30+ individuals, increasing to 300 due to the success of the campaign.
A career in the BPO industry can be demanding, but one of the goals she stands by as a leader is to establish management with equality. Maesha aspires to help female colleagues who seek careers within leadership roles, and encourage their inclusion within our internal Women in Leadership Programme.
Atif is a seasoned Chief Financial Officer with additional credentials as an all-around business administrator and board member. His wide-ranging international experience, which spans over two decades within private and public equity spheres, has enabled him to develop global acumen in finance, business, and governance.
Most recently, Atif served at Ibex Limited (formerly LSE & currently Nasdaq listed), a global CX outsourcer rapidly growing as a transformational B2B2C partner for the world’s leading brands. He held multiple leadership and management positions in the UK/EU, including Chief Financial Officer, Country Head, and Executive Board Director. Previously, Atif’s most notable associations have been with The Resource Group (TRG; PSE listed PE), Hino Motors Limited (a subsidiary of Toyota Motor Corporation; NYSE, LSE & PSE listed), and PricewaterhouseCoopers (PwC).
Atif is a Certified Accountant, a Certified Director, and a Certified Executive Coach. He lives in Bristol with his wife.
Mandar holds a Bachelor of Engineering and Masters degree in Computer Science, complemented by an Executive MBA from IIM-Bangalore. He is a seasoned technology executive leader with over two and a half decades of experience in IT services. He has successfully managed large IT services portfolios for Fortune 500 clients and played a pivotal role in establishing large Offshore Technology Delivery Centers.
Mandar joined Quantanite as the Global Technology Leader in April 2023, playing a key role in overhauling the global technology infrastructure and enhancing IT operations, information security, and data analytics. Under his leadership, the company launched QLabs, its Technology and Innovation Centre, and built a robust tech team in Mumbai, India. Mandar leads the digital transformation of business processes and the development of GenAI-based products, significantly advancing Quantanite’s position as an innovative Gen-AI service provider.
Beyond his professional pursuits, Mandar is a connoisseur of fine food, relishing the exploration of different cuisines, and enjoys traveling and immersing himself in yesteryear Bollywood music. An avid chess player, he finds joy in the strategic intricacies of the game.
When Mikko founded Quantanite in 2014, he wanted to support like-minded ambitious organisations on their scale-up journeys. He developed a company culture that is inclusive, collaborative and forward-thinking. This approach makes Quantanite a popular employer today, something which Mikko remains passionate about.
Mikko was Quantanite’s Chief Executive Officer until December 2021, after which he assumed the role of Chairman. Since the founding of the company, Mikko built Quantanite to be recognised by clients, analysts and industry peers as a growing force in the industry. Today Mikko focuses on corporate governance, strategy and supporting the executive team.
Previously Mikko worked with private equity and startups in Asia’s emerging markets and Europe. He is the youngest non-fiction author in his home country of Finland. Mikko completed his bachelor’s degree in management from University of Warwick and The Wharton School at the University of Pennsylvania, and his master’s degree in management from Stanford Graduate School of Business.
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We publish our Quality Assurance scores because we believe in transparency and integrity. We also practice what we preach when it comes to CX and measure our own clients satisfaction.
The power of people and digital,
orchestrated by Quantanite.
