About Us

We champion positive experiences for customers and employees, valuing each interaction as an opportunity for meaningful conversations and insights. Our conversational Gen AI seamlessly achieves this through full automation, enhancing agent effectiveness and empathy.

Quantanite - Our Journey

Founded in 2014 and headquartered in the United Kingdom, the company’s nearly 2,000 employees operate on four continents and offer companies a high-tech, personalized approach to delivering exceptional full-lifecycle customer engagement and supporting back office digital services faster, better, and at a more cost-effective engagement.

2014

 
Quantanite Established

March 2014

Bangladesh Delivery Centre Opens

March 2014

United Kingdom Market Entry

January 2015

United States Market Entry

January 2017

1,000 Global Employees Reached

January 2019

Quantanite South Africa Launched

January 2020

Milestone of 1,500 Global Employees Reached

June 2021

Johannesburg CX Centre Opens

March 2022

Milestone of 2000 Global Employees Reached

April 2023

 

2024

Built for Service

Our Values Guide Our Decisions and Actions

We are super driven, pushing both ourselves and our boundaries to consistently deliver more than clients ask or expect of us.

We are entrepreneurial, introducing new ideas, ambitiously developing them and sharing the value we create.

We hold ourselves accountable for delivering better outcomes for everybody, empowering our people to deliver these results.

We think about growing on all fronts - growing our company, growing our clients, and helping every individual in the company grow as a person.

We deliver a unique service to our clients, their customers and to our colleagues, by finding solutions to problems and helping in any way we can.

LEADERSHIP

Meet the Team

Born in Dhaka, Headquartered in London

Compliance Worldwide

We’re certified by the highest level of industry compliance standards and operational excellence. With a partner you can trust, compliance is made easy.

Quality you can rely on

That customers love

We publish our Quality Assurance scores because we believe in transparency and integrity. We also practice what we preach when it comes to CX and measure our own clients satisfaction.

99%
Customer Assurance Performance 2023
90%
Customer Satisfaction Score with our clients

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