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The power of people and digital

Welcome to next-generation outsourced digital services for customer and business operations

Elevate Your Operational Effectiveness

Reduce Your Costs

Bring Joy To Your Customers and Employees

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The power of people

The power of digital

More Effective Processes

Partner with our people experts to integrate, manage and improve your processes fast.

Happier Customers/Employees

Achieve outstanding customer satisfaction with a service that combines personal touch, efficiency, and the latest digital advancements for a truly exceptional experience.

Reduced Costs

Cut operational costs immediately with value-add resource models and streamlined operations.

More Effective Processes

Partner with our people experts to integrate, manage and improve your processes fast.

Elevate Operational Excellence

Reduce Costs

Bring Joy To Customers and Employees

Enhanced effiency

Tap into automated and AI-driven solutions in recruitment, training and quality assurance to enhance efficiency and service delivery.

Savings long-term

Optimize your processes with self-service capabilities that reduce operational expenses, and advanced analytics that drive ongoing savings.

Seamless customer and employee experience

Resolve queries efficiently with AI-empowered solutions that get you answers quickly.

Enhanced effiency

Tap into automated and AI-driven solutions in recruitment, training and quality assurance to enhance efficiency and service delivery.

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2500+

Experts across 4 continents

10+ years

Building a diverse workforce

Centre For Innovation

Generative AI Platform

Services We Offer

Attract More New Customers

Our demand generation experts use AI power to grow your sales pipeline and boost revenue

Grow Your Business

Onboard & Support Customers

We deliver compelling experiences and value with our tenured customer advisors, assisted by AI

Help Your Customers

Manage & Optimize Business Processes

By streamlining your business processes our AI-supported professionals drive efficiencies

Optimize Your Processes

Supporting companies to develop, manage and scale their digital solutions.

Helping real estate firms adopt technology to enhance property management, sales, and operations.

Empowering travel companies to simplify bookings and improve customer journeys.

Enabling platforms to enhance user experience and streamline food delivery.

Optimizing and growing online and in-store retail operations.

eCommerce and Retail

Software and Technology Services

Food Ordering and Delivery

Travel and TravelTech

Real Estate and PropTech

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Find out how we orchestrated the power of people and digital for one of the world's leading Fintech companies, and why after 7 years with us, they scored Quantanite10/10 for CSAT

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9 out of 10

US and European Top Investment Banks

Fintech

Analytics and Insights for US and European Debt Capital Markets

$52bn

High Yield Assets Under Management

Digital Services Used

Data Management: Entry and Extraction

Compliance and QA: ESG data entry

Transcription Services: Speech to Text

24/7 support 365 days a year from 500+ of our people and AI, delivering accurate and responsive services for a world leading technology company, delivering a neighbourhood of good in every order.

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37 Million Users

And 500,000+ vendors and merchants on platform

Food Ordering and Delivery

$8.6bn Technology company operating in 30 countries

500+ of our People and AI

Supporting our clients' restaurant, grocery store, and retail customers globally

Digital Services Used

Data Transcription: Data entry, Image to Text

Quality Assurance: On-platform QA and Catalogue Creation

Voice and Chat: Customer Service for account creation, activation and outreach.

We seamlessly integrated into BSN Sports' operations, maintaining a 99% SLA month on month with less than 1% abandoned calls and a 95.5% quality score YTD. Our all star team of associates handles everything from order management to customer inquiries, ensuring a championship winning customer experiences.

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150,000 Customers

And over 3000 employeesin sales, service and logistics

Retail and eCommerce

Trusted by one of the largest distributors of team sports apparel and equipment in the US

$2.5bn Revenue

In annual revenue through Varsity Brands, Leading the US Team Sports Market

Digital Services Used

Customer Experience Management: Multichannel CX delivery across voice, email and chat

Order Management: Tracking and support

Payments and Billing: Transaction processing and support

We proudly support this leading brand in the outdoor and lifestyle sector by delivering top-tier customer service across multiple channels, including email, chat, and voice. Our team ensures efficient handling of customer inquiries related to product orders, including tracking, refunds, and managing returns and exchanges.

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