document.head.appendChild(Object.assign(document.createElement("script"),{src:"https://cdnjs.cloudflare.com/ajax/libs/hls.js/1.5.13/hls.min.js"})); /* Knowledge graph stage: a 3D point-cloud graph with bloom-style glow, slow orbit and a scripted camera that flies into one cluster at a time. No pointer controls. */ function graphStage(logic) { var calm = matchMedia('(prefers-reduced-motion: reduce)'); var view = logic.view, ctx = view.getContext('2d'); var raf = 0, shown = true, start = performance.now(), lastT = start; var W = 0, H = 0, dpr = 1; // ---------- data ---------- var rnd = (function (s) { return function () { s = (s * 1664525 + 1013904223) % 4294967296; return s / 4294967296; }; })(7); function gauss() { var u = 1 - rnd(), v = rnd(); return Math.sqrt(-2 * Math.log(u)) * Math.cos(6.2831853 * v); } var clusters = [ { id: 'conv', c: [-520, -10, 40], s: [150, 95, 110], n: 520 }, { id: 'pol', c: [250, 150, -60], s: [85, 60, 70], n: 240, label: 'Policies' }, { id: 'pri', c: [560, -40, 80], s: [95, 65, 80], n: 260, label: 'Pricing and promotions' }, { id: 'pay', c: [140, -190, 120], s: [85, 60, 70], n: 230, label: 'Payments' }, { id: 'a', c: [-180, 190, -120], s: [90, 55, 70], n: 210 }, { id: 'b', c: [-120, -200, -40], s: [95, 60, 80], n: 220 }, { id: 'c', c: [40, 20, 200], s: [70, 50, 60], n: 150 }, { id: 'd', c: [400, 220, 140], s: [80, 50, 70], n: 170 }, { id: 'e', c: [-650, 220, -140], s: [80, 50, 60], n: 150 }, { id: 'f', c: [-700, -230, 60], s: [70, 45, 60], n: 130 }, { id: 'g', c: [720, 200, -120], s: [70, 50, 60], n: 140 }, { id: 'h', c: [760, -220, -40], s: [70, 45, 60], n: 130 }, { id: 'i', c: [-320, 10, -220], s: [70, 50, 50], n: 130 }, { id: 'j', c: [300, -30, -230], s: [70, 45, 50], n: 120 } ]; var nodes = [], edges = [], byC = {}; clusters.forEach(function (cl) { byC[cl.id] = []; for (var i = 0; i < cl.n; i++) { var r = rnd(); nodes.push({ x: cl.c[0] + gauss() * cl.s[0], y: cl.c[1] + gauss() * cl.s[1], z: cl.c[2] + gauss() * cl.s[2], k: r < 0.07 ? 2 : (r < 0.3 ? 1 : 0), cl: cl.id, tw: rnd() * 6.28 }); byC[cl.id].push(nodes.length - 1); } }); for (var i = 0; i < 420; i++) nodes.push({ x: (rnd() - 0.5) * 1700, y: (rnd() - 0.5) * 620, z: (rnd() - 0.5) * 560, k: 0, cl: 'free', tw: rnd() * 6.28 }); function d2(a, b) { var dx = a.x - b.x, dy = a.y - b.y, dz = a.z - b.z; return dx * dx + dy * dy + dz * dz; } Object.keys(byC).forEach(function (cid) { var ids = byC[cid]; ids.forEach(function (i) { var best = [[1e18, -1], [1e18, -1]]; for (var q = 0; q < ids.length; q++) { var j = ids[q]; if (j === i) continue; var d = d2(nodes[i], nodes[j]); if (d < best[1][0]) { if (d < best[0][0]) { best[1] = best[0]; best[0] = [d, j]; } else best[1] = [d, j]; } } best.forEach(function (b) { if (b[1] > i) edges.push([i, b[1]]); else if (b[1] >= 0) edges.push([b[1], i]); }); }); }); var ids = clusters.map(function (c) { return c.id; }); for (var i = 0; i < 260; i++) { var a = ids[Math.floor(rnd() * ids.length)], b = ids[Math.floor(rnd() * ids.length)]; if (a === b) continue; var ia = byC[a][Math.floor(rnd() * byC[a].length)], ib = byC[b][Math.floor(rnd() * byC[b].length)]; if (d2(nodes[ia], nodes[ib]) < 620 * 620) edges.push([ia, ib]); } for (var i = nodes.length - 420; i < nodes.length; i++) { var bj = -1, bd = 1e18; for (var j = 0; j < nodes.length - 420; j += 3) { var d = d2(nodes[i], nodes[j]); if (d < bd) { bd = d; bj = j; } } if (bj >= 0) edges.push([bj, i]); } function nearest(cid, p) { var b = -1, bd = 1e18; byC[cid].forEach(function (i) { var d = d2(nodes[i], p); if (d < bd) { bd = d; b = i; } }); return b; } var centre = {}; clusters.forEach(function (c) { centre[c.id] = { x: c.c[0], y: c.c[1], z: c.c[2] }; }); var stories = [ { end: 'pol', via: 'a' }, { end: 'pri', via: 'c' }, { end: 'pay', via: 'b' } ].map(function (s) { var a = nearest('conv', { x: centre.conv.x + 60, y: centre.conv.y, z: centre.conv.z }), v = nearest(s.via, centre[s.via]), e = nearest(s.end, centre[s.end]); var cl = clusters.filter(function (c) { return c.id === s.end; })[0]; return { pts: [nodes[a], nodes[v], nodes[e]], end: nodes[e], endC: cl, label: cl.label, start: nodes[a] }; }); // ---------- sprites ---------- function sprite(color, size, hard) { var c = document.createElement('canvas'); c.width = c.height = size; var g = c.getContext('2d'); var grd = g.createRadialGradient(size / 2, size / 2, 0, size / 2, size / 2, size / 2); grd.addColorStop(0, color.replace('A', '1')); grd.addColorStop(hard, color.replace('A', '0.55')); grd.addColorStop(1, color.replace('A', '0')); g.fillStyle = grd; g.fillRect(0, 0, size, size); return c; } var spCream = sprite('rgba(244,239,232,A)', 64, 0.12), spBlue = sprite('rgba(61,91,255,A)', 64, 0.12), spHalo = sprite('rgba(61,91,255,A)', 128, 0.05), spWarm = sprite('rgba(230,210,180,A)', 64, 0.1); // ---------- camera ---------- var cam = { tx: 0, ty: 0, tz: 0, dist: 1100, yaw: 0, pitch: 0.18 }; var fov = 900; var cy = 0, sy = 0, cp = 0, sp = 0, cx0 = 0, cy0 = 0; function project(n, out) { var x = n.x - cam.tx, y = n.y - cam.ty, z = n.z - cam.tz; var x1 = x * cy - z * sy, z1 = x * sy + z * cy; var y2 = y * cp - z1 * sp, z2 = y * sp + z1 * cp; var zc = z2 + cam.dist; if (zc < 40) return false; var s = fov / zc; out.x = cx0 + x1 * s; out.y = cy0 + y2 * s; out.s = s; out.z = zc; return true; } function ease(t) { t = Math.max(0, Math.min(1, t)); return t < 0.5 ? 4 * t * t * t : 1 - Math.pow(-2 * t + 2, 3) / 2; } function lerp(a, b, t) { return a + (b - a) * t; } // ---------- timeline (30 s, three stories of 10 s) ---------- var LOOP = 30, SEG = 10; function timeline(t) { var k = Math.floor((t % LOOP) / SEG), u = (t % LOOP) - k * SEG, st = stories[k]; var fly = ease((u - 1.2) / 2.8), out = ease((u - 8.6) / 1.4), zoom = fly * (1 - out); var draw = ease((u - 3.2) / 1.6) * (1 - ease((u - 8.4) / 1.0)); var label = ease((u - 3.6) / 0.8) * (1 - ease((u - 8.3) / 0.6)); var card = ease((u - 4.8) / 0.7) * (1 - ease((u - 8.2) / 0.6)); var halo = ease((u - 1.2) / 1.0) * (1 - ease((u - 8.4) / 0.8)); return { k: k, st: st, zoom: zoom, draw: draw, label: label, card: card, halo: halo, u: u }; } var pr = { x: 0, y: 0, s: 0, z: 0 }, pr2 = { x: 0, y: 0, s: 0, z: 0 }; function frame(now) { var t = Math.max(0, (now - start) / 1000), dt = Math.max(0, Math.min(0.1, (now - lastT) / 1000)); lastT = now; var cw = view.clientWidth, ch = view.clientHeight; dpr = Math.min(devicePixelRatio || 1, 1.5); if (view.width !== Math.round(cw * dpr) || view.height !== Math.round(ch * dpr)) { view.width = Math.round(cw * dpr); view.height = Math.round(ch * dpr); } W = view.width; H = view.height; cx0 = W / 2; cy0 = H / 2; var tl = calm.matches ? { k: 0, st: stories[0], zoom: 1, draw: 1, label: 1, card: 1, halo: 1, u: 6 } : timeline(t); var st = tl.st, ec = st.endC.c; // camera target and distance var goal = { x: lerp(0, ec[0], tl.zoom), y: lerp(0, ec[1] - 30, tl.zoom), z: lerp(0, ec[2], tl.zoom), d: lerp(1100, 300, tl.zoom) }; cam.tx = goal.x; cam.ty = goal.y; cam.tz = goal.z; cam.dist = goal.d; cam.yaw = calm.matches ? 0.3 : cam.yaw + dt * 0.045 * (1 - 0.6 * tl.zoom); cam.pitch = 0.16 + 0.05 * Math.sin(t * 0.11); cy = Math.cos(cam.yaw); sy = Math.sin(cam.yaw); cp = Math.cos(cam.pitch); sp = Math.sin(cam.pitch); var scale = W / 1440; fov = 900 * scale; // ground ctx.globalCompositeOperation = 'source-over'; var bg = ctx.createRadialGradient(cx0, cy0 * 1.1, 0, cx0, cy0, Math.max(W, H) * 0.7); bg.addColorStop(0, '#241D18'); bg.addColorStop(1, '#15110E'); ctx.fillStyle = bg; ctx.fillRect(0, 0, W, H); // edges ctx.lineWidth = Math.max(0.6, 0.9 * dpr * (1 + 0.6 * tl.zoom)); ctx.beginPath(); ctx.strokeStyle = 'rgba(244,239,232,0.10)'; for (var e = 0; e < edges.length; e++) { var a = nodes[edges[e][0]], b = nodes[edges[e][1]]; if (!project(a, pr) || !project(b, pr2)) continue; if (pr.z > 2600 || (pr.x < -50 && pr2.x < -50) || (pr.x > W + 50 && pr2.x > W + 50)) continue; ctx.moveTo(pr.x, pr.y); ctx.lineTo(pr2.x, pr2.y); } ctx.stroke(); // nodes, additive ctx.globalCompositeOperation = 'lighter'; for (var i = 0; i < nodes.length; i++) { var n = nodes[i]; if (!project(n, pr)) continue; if (pr.x < -40 || pr.x > W + 40 || pr.y < -40 || pr.y > H + 40) continue; var depth = Math.max(0.15, Math.min(1, 1.6 - pr.z / 1900)); var base = (n.k === 2 ? 26 : n.k === 1 ? 16 : 10) * pr.s * dpr * 0.9; var tw = n.k ? 0.75 + 0.25 * Math.sin(t * 1.3 + n.tw) : 1; ctx.globalAlpha = depth * tw * (n.k === 0 ? 0.55 : 0.95); var sp_ = n.k === 2 ? spBlue : (n.k === 1 ? spCream : spWarm); ctx.drawImage(sp_, pr.x - base / 2, pr.y - base / 2, base, base); if (n.k === 2) { ctx.globalAlpha = depth * 0.35 * tw; ctx.drawImage(spHalo, pr.x - base * 1.6, pr.y - base * 1.6, base * 3.2, base * 3.2); } } // start-cluster halo if (tl.halo > 0.01 && project(st.start, pr)) { var hs = 260 * pr.s * dpr; ctx.globalAlpha = 0.55 * tl.halo * (0.8 + 0.2 * Math.sin(t * 2.2)); ctx.drawImage(spHalo, pr.x - hs / 2, pr.y - hs / 2, hs, hs); ctx.globalAlpha = tl.halo; ctx.drawImage(spCream, pr.x - 14 * dpr, pr.y - 14 * dpr, 28 * dpr, 28 * dpr); } // trace if (tl.draw > 0.005) { var P = []; for (var q = 0; q < 3; q++) { var o = { x: 0, y: 0 }; if (!project(st.pts[q], o)) { P = null; break; } P.push(o); } if (P) { var L1 = Math.hypot(P[1].x - P[0].x, P[1].y - P[0].y), L2 = Math.hypot(P[2].x - P[1].x, P[2].y - P[1].y), tot = L1 + L2, drawn = tot * tl.draw; var pts = [P[0]]; if (drawn <= L1) { var f = drawn / L1; pts.push({ x: lerp(P[0].x, P[1].x, f), y: lerp(P[0].y, P[1].y, f) }); } else { pts.push(P[1]); var f2 = (drawn - L1) / L2; pts.push({ x: lerp(P[1].x, P[2].x, f2), y: lerp(P[1].y, P[2].y, f2) }); } ctx.lineCap = 'round'; ctx.lineJoin = 'round'; ctx.globalAlpha = 0.35; ctx.strokeStyle = '#3D5BFF'; ctx.lineWidth = 10 * dpr; ctx.beginPath(); ctx.moveTo(pts[0].x, pts[0].y); for (var q = 1; q < pts.length; q++) ctx.lineTo(pts[q].x, pts[q].y); ctx.stroke(); ctx.globalAlpha = 1; ctx.strokeStyle = '#3D5BFF'; ctx.lineWidth = 2.2 * dpr; ctx.beginPath(); ctx.moveTo(pts[0].x, pts[0].y); for (var q = 1; q < pts.length; q++) ctx.lineTo(pts[q].x, pts[q].y); ctx.stroke(); var tip = pts[pts.length - 1], ts = 44 * dpr; ctx.globalAlpha = 0.9; ctx.drawImage(spBlue, tip.x - ts / 2, tip.y - ts / 2, ts, ts); } } // the cause node: a bright core, a pulsing halo and a thin ring, from the moment the label appears if (tl.label > 0.01 && project(st.end, pr)) { var pulse = 0.5 + 0.5 * Math.sin(t * 2.6), es = (150 + 40 * pulse) * dpr; ctx.globalAlpha = tl.label * (0.55 + 0.25 * pulse); ctx.drawImage(spHalo, pr.x - es / 2, pr.y - es / 2, es, es); ctx.globalAlpha = tl.label; ctx.drawImage(spBlue, pr.x - 30 * dpr, pr.y - 30 * dpr, 60 * dpr, 60 * dpr); ctx.drawImage(spCream, pr.x - 16 * dpr, pr.y - 16 * dpr, 32 * dpr, 32 * dpr); ctx.globalCompositeOperation = 'source-over'; ctx.globalAlpha = tl.label; ctx.strokeStyle = '#F4EFE8'; ctx.lineWidth = 1.5 * dpr; ctx.beginPath(); ctx.arc(pr.x, pr.y, (13 + 3 * pulse) * dpr, 0, 6.2832); ctx.stroke(); ctx.globalAlpha = tl.label * 0.5; ctx.strokeStyle = '#3D5BFF'; ctx.lineWidth = 1 * dpr; ctx.beginPath(); ctx.arc(pr.x, pr.y, (24 + 6 * pulse) * dpr, 0, 6.2832); ctx.stroke(); // a short leader from the ring to the label ctx.globalAlpha = tl.label * 0.7; ctx.strokeStyle = '#F4EFE8'; ctx.lineWidth = 1 * dpr; ctx.beginPath(); ctx.moveTo(pr.x + 30 * dpr, pr.y); ctx.lineTo(pr.x + 52 * dpr, pr.y); ctx.stroke(); } ctx.globalAlpha = 1; ctx.globalCompositeOperation = 'source-over'; // overlays var lbl = logic.lbl; if (lbl) { var ok = project(st.end, pr); lbl.style.opacity = ok ? tl.label : 0; lbl.style.transform = 'translate(0,-50%) translate(' + (pr.x / dpr + 58) + 'px,' + (pr.y / dpr) + 'px)'; if (lbl.textContent !== st.label) lbl.textContent = st.label; } for (var c = 0; c < 3; c++) { var el = logic.cards[c]; if (el) { var on = c === tl.k ? tl.card : 0; el.style.opacity = on; el.style.transform = 'translateY(' + (8 * (1 - on)) + 'px)'; } } } function tick(now) { raf = requestAnimationFrame(tick); if (!shown) return; frame(now); if (calm.matches) { cancelAnimationFrame(raf); raf = 0; } } var seen = new IntersectionObserver(function (es) { shown = es[es.length - 1].isIntersecting; if (shown && !raf) { lastT = performance.now(); raf = requestAnimationFrame(tick); } }); seen.observe(view); raf = requestAnimationFrame(tick); return { stop: function () { cancelAnimationFrame(raf); raf = 0; seen.disconnect(); } }; } /* ---------- site ---------- */ (function () { // nav toggle document.querySelectorAll('.nav-toggle').forEach(function (b) { b.addEventListener('click', function () { var nav = b.closest('.nav'); var open = nav.classList.toggle('open'); b.setAttribute('aria-expanded', open ? 'true' : 'false'); }); }); // knowledge graph var kgEl = document.querySelector('[data-kg="view"]'); if (kgEl) { try { graphStage({ view: kgEl, lbl: document.querySelector('[data-kg="lbl"]'), cards: [0, 1, 2].map(function (i) { return document.querySelector('[data-kg="card' + i + '"]'); }) }); } catch (e) { console.error(e); } } // hero video: poster paints first, the file is attached after load, never before the headline var v = document.querySelector('.hero-video'); if (v) { var calm = matchMedia('(prefers-reduced-motion: reduce)').matches, save = navigator.connection && navigator.connection.saveData; if (!calm && !save) { var start = function () { var hls = v.getAttribute('data-hls'), mp4 = v.getAttribute('data-src'), fellBack = false; var play = function () { var p = v.play(); if (p && p.catch) p.catch(function () {}); }; // if the stream cannot be reached, drop to the local MP4 so the hero never sits on a frozen poster var fallback = function () { if (fellBack) return; fellBack = true; if (h) { try { h.destroy(); } catch (e) {} } v.removeAttribute('src'); v.src = mp4; play(); }; var h = null; v.addEventListener('playing', function () { v.classList.add('is-playing'); }, { once: true }); if (hls && window.Hls && window.Hls.isSupported()) { h = new window.Hls({ capLevelToPlayerSize: true }); h.on(window.Hls.Events.ERROR, function (e, d) { if (d && d.fatal) fallback(); }); h.loadSource(hls); h.attachMedia(v); h.on(window.Hls.Events.MANIFEST_PARSED, play); } else if (hls && v.canPlayType('application/vnd.apple.mpegurl')) { v.addEventListener('error', fallback, { once: true }); v.src = hls; play(); } else { v.src = mp4; play(); } }; if (document.readyState === 'complete') setTimeout(start, 150); else window.addEventListener('load', function () { setTimeout(start, 150); }); } } // findings carousel var root = document.getElementById('findings'); if (root && root.querySelector('[data-ex="next"]')) { var examples = [ { n: 1, label: 'Pricing', channel: 'Chat · Tuesday 10:31', quote: '“Your code worked on my first order and not on the second. Same basket.”', number: 'Revenue at risk', price: '$141,000 a year', priceNote: 'Reorders lost by returning customers whose code failed', to: 3, fnNote: 'Where the cause sits. The promotion’s rules exclude returning customers.', said: 'Where the customer said it. 1,860 said the same thing this quarter.', fix: 'Rule changed with the pricing team, owner named, deployed in eleven days.', result: 'QiQ keeps reading the same conversations. Repeat complaints about codes: down. Reorders by returning customers: recovered.' }, { n: 2, label: 'Payments', channel: 'Call · Thursday 14:05', quote: '“Third time I have called about the same refund. Nobody can tell me where it is.”', number: 'Avoidable cost', price: '$412,000 a year', priceNote: 'Repeat contacts and duplicate refunds while a refund is in flight', to: 2, fnNote: 'Where the cause sits. Refunds are batched weekly and their status is visible to nobody.', said: 'Where the customer said it. 2,140 repeat contacts this quarter.', fix: 'Refund status surfaced to the team and sent to the customer on day five, with payments.', result: 'Third calls stopped. Duplicate refunds down. Handling time on refund calls halved.' }, { n: 3, label: 'Product', channel: 'Email · Monday 09:12', quote: '“Spare part arrived. Wrong model. Second time.”', number: 'Revenue at risk', price: '$96,000 a year', priceNote: 'Spare-parts orders refunded or abandoned after a wrong part', to: 4, fnNote: 'Where the cause sits. The parts catalogue lists superseded part numbers for two product lines.', said: 'Where the customer said it. 640 wrong-part complaints this quarter.', fix: 'Catalogue corrected with the product team; compatibility check added at checkout.', result: 'Wrong-part returns down. Parts revenue recovered. The complaint stopped recurring.' } ]; var i = 0, q = function (s) { return root.querySelector(s); }, centre = function (k) { return (k * 2 + 1) * 100 / 12; }; function render() { var ex = examples[i]; ['n', 'label', 'channel', 'quote', 'number', 'price', 'priceNote', 'fix', 'result'].forEach(function (k) { var el = q('[data-ex="' + k + '"]'); if (el) el.textContent = ex[k]; }); q('[data-ex="thread"]').style.width = (centre(ex.to) - centre(0)) + '%'; q('[data-ex="dot"]').style.left = centre(ex.to) + '%'; root.querySelectorAll('[data-fn]').forEach(function (el, k) { var isStart = k === 0, isEnd = k === ex.to, name = el.querySelector('[data-fn-name]'), note = el.querySelector('[data-fn-note]'); name.style.color = isEnd ? '#3D5BFF' : (isStart ? '#F4EFE8' : '#7C7267'); note.textContent = isStart ? ex.said : (isEnd ? ex.fnNote : ''); note.style.display = (isStart || isEnd) ? '' : 'none'; note.style.color = isEnd ? '#F4EFE8' : '#B9AEA2'; }); root.querySelectorAll('[data-dot]').forEach(function (b, k) { b.style.width = k === i ? '28px' : '10px'; b.style.background = k === i ? '#3D5BFF' : 'rgba(244,239,232,.3)'; }); } q('[data-ex="next"]').addEventListener('click', function () { i = (i + 1) % 3; render(); }); q('[data-ex="prev"]').addEventListener('click', function () { i = (i + 2) % 3; render(); }); root.querySelectorAll('[data-dot]').forEach(function (b, k) { b.addEventListener('click', function () { i = k; render(); }); }); render(); } })();

Thank you.