Your customers have already made the case for change. We carry it through.
QiQ finds the cause. Our engineers, functional experts and activation teams fix it and measure the result.
The platform
Everything runs on QiQ.
QiQ reads every customer interaction against a knowledge graph of how your business runs. That’s how it finds the root cause, prices it and ranks the fix.
QiQ finds the cause. Three services make sure it gets fixed.
Service 1 Forward-deployed engineers
Engineers who sit inside your business, not behind a ticket queue.
Forward-deployed engineers connect QiQ to your systems and data, configure it to your processes, policies and products, and build the fixes into the tools you already run. They stay until the finding has become a change.
Connect a new data source or system: order management, CRM, reviews, delivery tracking
Configure QiQ to a policy, product line or process you have introduced
Build the automated fix: a proactive status update, a rule change, an integration
Instrument the baseline and the recurrence tracking for each fix
Keep the knowledge graph current as your business changes
Measured on: time from finding to live fix; nothing deployed that QiQ cannot explain.
Read the conversations behind the top findings and check them against the financial data
Separate a process failure from a coaching need
Define what good looks like for the process in question, from having run it
Bring the costed case for change to pricing, marketing, fulfilment or product
Agree the fix, the owner and the baseline, and hand it to activation
Report what moved, what did not, and why
Measured on: findings that become agreed fixes; recurrence after the fix.
Service 2 Functional experts
Operators who have run the functions where the causes sit.
Pricing, fulfilment, returns, warranty, service. Our functional experts have run these functions for consumer brands. They judge which causes matter, define what good looks like, and sit with the function that owns the fix until it is agreed.
Service 3 Activation services
A finding you don't act on is an opportunity lost to grow revenue or cut costs
Most root causes sit in pricing, marketing, fulfilment or product, so most fixes do too. Where the change is ours to make, we make it: a workflow, a person, or both. Where it belongs to your team or a partner, we carry the case for change and stay on it until it lands.
Measured on: verified cost reductions and demonstrated revenue gains against each fix's baseline.
Areas we support in:
This works when three things are true.
Recordings, transcripts, chat or email from at least one channel, in-house, captive or outsourced.
Most causes sit in pricing, marketing, fulfilment or product. A sponsor who can get those teams to act is more important than the data.
We report avoidable cost and revenue at risk. If the only numbers that matter are tickets closed and handle time, we're the wrong partner.
You do not need to move any part of your operation to us.
JustPark
“The sheer volume shows how much of a help they were. The level of care stands out. They are immersed within our own teams and culture, always asking questions about how they can go above and beyond for our customers.”
Client’s Head of Customer Support
Start with a sample of your conversations.
The assessment ends with a costed list of findings and a recommendation. If the recommendation is to do nothing, we'll say so.
Built for enterprise
Governed access, clear data ownership and auditable processes.