Back Office Support for a High-End Retail Clothing Brand 

Back-Office Support

Client Overview

High-End Childrenswear Clothing Brand Customer Success Story

Our client is a high-end baby and Childrenswear brand with an authentic style and caring mindset. They offer a unique wardrobe with imaginative footwear, timeless apparel and matching accessories that are loved by children and everyone around them. All of their products are handmade with craftsmanship and passion for premium quality.

The Challenge

The client needed a fast-paced provider who could support quickly in:
  • An extremely data-heavy industry
  • Urgent care with in-house data analysis and data entry
  • Accommodating urgent, and new requests of files and spreadsheet data for processing

The Solution

Step 1

A dedicated, customer-focused team of data analysts specialised in product listings with fast onboarding and the production of excellent resources.

Step 2

Extensive training and monitoring conducted, with a continuous feedback loop introduced.

Step 3

Business suggestions and aids to streamline internal processes to be more efficient and faster.

Back-office services including;

The Results


Quantanite became a natural extension of our Client’s Company


100% Adherence for all listings and data support requests


Achieved 100% in accuracy and timeliness


CSAT average is 95% since inception

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