CASE STUDY

Content Moderation for an AI Powered Technology Brand

Content Moderation

Client Overview

AI Powered Technology Brand Customer Success Story

Our client is the only creator growth company that detects and develops the world’s most talented video creators. The proprietary systems, first-party data, and platform optimisation tools power hundreds of the world’s most influential creators.

The Challenge

  • Quality control required with the checking of videos, commenting on social channels, and tagging under specified categories
  • Pilot scheme desired for content moderation, specifically for videos received from content creators 
  • Coverage for UK time zone

The Solution

Step 1

A flexible and agile content moderation team introduced, with multiple disciplines

Step 2

Intense training and guidelines built

Step 3

Strict quality control function, including moderators to ensure efficiencies and zero violations

Content moderation services and multi-dimensional tagging including:

The Results

Excellence

Excellent collaboration during early stage pilot scheme

Qualtiy

Quality output has been good, leading to live practice sessions as a foundation for further rollout

Enhance

Gap analysis fed enhanced internal training and process improvements

4/5

 4/5 in quality score

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