Back Office Support for a High-End Retail Clothing Brand
A high-end baby and childrenswear brand needed urgent support with product listings, data analysis and spreadsheet processing. A dedicated analyst team held 100% adherence and accuracy, with 95% average CSAT since inception.
The client
A high-end baby and childrenswear brand with an authentic style and a caring approach. It sells handmade products that combine imaginative footwear, timeless apparel and matching accessories, made with a focus on craftsmanship and premium quality.
Industry: Retail and eCommerce, childrenswear.
The challenge
- Operating in an extremely data-heavy category.
- Urgent need for support with in-house data analysis and data entry.
- Handling urgent and new requests for file and spreadsheet data processing.
The solution
- A dedicated, customer-focused team of data analysts specialising in product listings, able to onboard quickly and produce high-quality resources.
- Extensive training and monitoring, with a continuous feedback loop.
- Business suggestions and tools to streamline the client's internal processes and speed up the work.
The results
- 100% adherence for all listings and data support requests.
- 100% accuracy and timeliness.
- 95% average CSAT since inception.
- Quantanite became a natural extension of the client's company.
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