Customers
Consumer brands that put QiQ on their own customer interactions, and the operational and commercial results that followed.
Fraud Detection and Prevention for a Digital-first Brand
A digital risk management platform needed lead generation capacity fast so its own staff could focus on converting appointments. A dedicated team in Johannesburg took prospecting from zero to more than 400 emails a day.
Read case study CASE STUDYData Transcription Services for a Logistics Food Delivery Brand
A major food delivery network needed to hold average handling time through weekly volume swings and scale fast during the pandemic. The account grew from 10 associates to 105 while holding 5/5 CSAT.
Read case study CASE STUDYData Labelling for an AI-Enabled Driver and Fleet Safety Platform
A driver and fleet safety platform needed 24/7 event review at 99% accuracy across several countries and time zones. A dedicated buffer team absorbed attrition and leave while holding headcount, and the engagement grew 80%.
Read case study CASE STUDYBack Office Support for a High-End Retail Clothing Brand
A high-end baby and childrenswear brand needed urgent support with product listings, data analysis and spreadsheet processing. A dedicated analyst team held 100% adherence and accuracy, with 95% average CSAT since inception.
Read case study CASE STUDYKärcher UK cut customer wait times by 67% and processing costs by £216k
Wait times fell from over 25 minutes to under 9, while the team handled 20% more customer interactions. QiQ's AI read every conversation, found what was driving the volume, and recommended the fixes.
Read case studySee what your own conversations are telling you
Send us a sample of past interactions. In two weeks, QiQ shows what is driving demand, avoidable cost and revenue leakage, computed from your data.