Live Chat Outsourcing Services

Deliver a seamless experience to your customers with dedicated live chat agents.

Quantanite: Your Live Chat BPO Provider

Live Chat Outsourcing is the perfect solution for businesses looking to improve customer service and increase sales. With Quantanite’s support businesses can quickly and easily connect with customers, provide real-time support and advice, and close more sales. Our Live Chat service takes the burden from our client’s customer service department, freeing them up to focus on core business functions.

Client’s NPS Score

Company Stats

Average CSAT score across multiple vertical industries (2022; All clients)

Fastest Growing B2B Service Provider 2021 (by Clutch)

Top 500 Global Outsourcing Firms (Outsource Accelerator)

Why Our Live Chat Clients Love Our Services

Tools

We utilise a variety of tools and features, including automated chatbots, allowing our agents to focus their attention on more complex requests.

Excellence

Our extensive program ensures that our agents are polite and effective, providing customers with the best service possible.

Real-time support

Our experienced agents are available 24/7 to provide personalised, real-time support and advice to customers.

Delivering Contact Centre Outsourcing for the World’s Fastest Growing Companies.

Book your

free consultation today!

Live Chat Services - Challenges & Solutions

Live Chat Outsourcing can be challenging to set up and maintain. Our team of experts is here to help, providing comprehensive training and support to ensure that our clients are successful.

Our services come with a range of features designed to make customer service easier, such as real-time analytics, reporting and tracking tools.

Challenges

Solutions

How we delight our clients

We deliver CX and Outsourcing excellence that helps our clients and their customers to thrive – see what they say.

"What I've loved about working with Quantanite's team over the years is their willingness to be flexible, and how they've really got to grips with that way of thinking."

"Even at the initial interview stage what really impressed us was the level of professionalism, and the attitude towards customer service in general. The team is really focused, which is fantastic to see."

"The speed at which they were able to help us out was extremely impressive. They're very nimble in how they adapt to things, they have an eagerness, and they're receptive to anything."

"The data they're helping us aggregate is contributing to our success as a company. We've been working with them for 2 years now and they've been both reliable and excellent."

"They were very good at training staff, so we didn't require the responsibility of doing it in-house. It was great having a direct relationship with the team leader. We would speak to one point of contact and they would relay information to the rest of the team to ensure consistencies."

Read Our CXM Case Studies

The Quantanite Difference – Why our clients partner with us

Your trusted outsourcing and customer experience experts.

Value

No overheads.
No legacy blockers.
No hidden costs.

When it comes to robust and cost-effective digital outsourcing, nobody is trusted more than Quantanite to break barriers without breaking the bank.

Quality

Where high standards create remarkable outcomes.

Our quality assurance framework is how we uphold our commitment to reliability. Nothing is left to chance.

Trust

Transparent partners who’ll tell it (and show it) like it is.

We believe the beauty of exceptional customer experience is in its simplicity. We cherish integrity in every interaction, from our contracts to every contact.

Speed

Rapid response to meet your growth objectives

We’re only as strong as our last interaction with your customers, so we operate with agility and flexibility to meet your needs as you scale.

Innovation

Combining human & artificial intelligence to create memorable experiences.

We’re firm believers in working better together, so we empower best-in-class human expertise with best-in-tech automated tools to supercharge your business outcomes.

Expertise

Superior Knowledge and strong expertise made affordable.

With genuine active C-Suite oversight, real time hands-on support and investment in our people, we help our clients thrive with engaged associates that always find the best way to get things done.

Underpinned by

Our Culture

Purpose, Values & Vision

Our People

Raving Fans & Brand Champions

Our Clients

Winning Partnerships & Optimising Value

Read Our CXM Blogs

Certification & Compliance

Quantanite is accredited by and complies with the following industry standards with regard to Data Security, Payment Processing, Compliance and Quality.

Where appropriate and applicable, Quantanite is externally audited to ensure compliance.

Quantanite Service Range

We put your customers at the heart of our delivery

CUSTOMER EXPERIENCE MANAGEMENT

Experts in multilingual customer support and experience, dedicated to improved retention and loyalty.

BACK-OFFICE
SERVICES

Scale your back-office processes and functions cost- effectively using our team of domain experts.

DIGITAL CONTENT SERVICES

Market-leading content moderation and data annotation services with a flawless blend of automation and human intelligence.

LEAD GENERATION SERVICES

Improve the quality and value of your sales pipeline through our targeted data sourcing and lead generation expertise.

CXM - Live Chat Outsourcing

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