Industries

Bespoke customer experience solutions that help you stay competitive, build loyalty, and nurture trust

We are trusted for our speed, flexibility, and affordability by over 100 leading organisations in some of the fastest-growing industries.

We understand the unique challenges of your industry and develop bespoke solutions that significantly improve your customer experience. Here is how we do it:

Design

We partner with our clients to understand their unique challenges.

Allowing us to customise outcomes and optimise customer journeys across self and assisted services.

Optimise

We systematically identify inefficiencies and sources of improvements across the customer journey.

Reducing customer demand for support through self-service, process optimisation and automation.

Operate

We operate a mix of people and technology to deliver a service that scales as our client’s business grows.

Delivering outcomes cost effectively.

Powering Customer Experience and Digital Outsourcing for fast-growing companies

eCommerce and Retail

Real-world results: 95% CSAT score met and improved upon continually for a leading retailer

How consumers buy is transforming rapidly. We are trusted by some of the fastest-growing online and traditional retailers to scale their operations profitably and manage customer service needs.

Food Delivery

Real-world results: 5/5 maximum CSAT scores achieved since the inception of a food delivery disruptor

Ordering food online is constantly adapting to consumer lifestyles. We have partnered with the world leaders in food delivery to improve business processes and increase customer satisfaction and retention.

Technology

Real-world results: 159k/month gross revenue increase over a seven-month period for a SaaS company

Our technology clients are innovators and product leaders in their markets. Our powerful customer experience expertise injects scalability into their rapidly expanding operations while keeping customer satisfaction at the forefront.

Fintech

Real-world results: 400% increase in communications for a leader in fraud prevention

Technology is constantly reshaping the Banking and Financial Services industry. We support tech disruptors with automation and operational efficiencies so they can focus on what they do best – technological innovation.

"What I've loved about working with Quantanite's team over the years is their willingness to be flexible, and how they've really got to grips with that way of thinking.

They're very attentive. They want to do well and are constantly pushing themselves. They're really in tune with the way we want them to approach the work, and that's realy impressive to see."

"Even at the initial interview stage what really impressed us was the level of professionalism, and the attitude towards customer service in general. The team is really focused, which is fantastic to see.

The sheer volume shows how much of a help they were. The level of care stands out. They are immersed within our teams and our culture, always asking questions about how they can go above and beyond for our customers."

"The speed at which they were able to help us out was extremely impressive. They're very nimble in how they adapt to things, they have an eagerness, and they're receptive to anything.

They're always right there, answering you as soon as you message them. If we have an urgent need, they'll prioritise it. They're just a great company to deal with."

"The data they're helping us aggregate is contributing to our success as a company. We've been working with them for 2 years now and they've been both reliable and excellent.

We couldn't provide this service as quickly or efficiently without them being in the mix. In fact, without them, we wouldn't have the capacity to provide this service."

"Quantanite got up to speed and built a team really quickly.

They were very good at training staff, so we didn't require the responsibility of doing it in-house. It was great having a direct relationship with the team leader. We would speak to one point of contact and they would relay information to the rest of the team to ensure consistencies."

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