Contact Centre Outsourcing

Optimise your operation by delivering a great customer experience.


LP - CX & Digital Outsourcing - Lead Form

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Quantanite: Your Contact Centre Outsourcing Provider

Here at Quantanite, we understand the importance of having a reliable, effective contact centre to handle customer service inquiries and ensure that customers have the best possible experience. Our inbound call centre outsourcing services are designed to provide our clients with the resources, technology, and support needed to make sure that their customers are taken care of in a timely, efficient manner.

Client’s NPS Score

Through our expertise and cutting-edge technology, we provide seamless integration of multi-channel customer interactions, streamlining communications across phone, email, chat, and social media platforms. By customizing solutions to meet the unique needs of each client, we ensure optimized call routing, reduced wait times, and enhanced first-call resolutions, resulting in heightened customer satisfaction.
Our dedicated team of highly-trained agents excels in delivering exceptional customer experiences, while our data-driven approach enables clients to gain valuable insights, refine their strategies, and make data-backed decisions for continuous improvement.

Why Our Contact Center Clients Love Our Services

Latest Tech

We use the latest technology and industry-leading tools to ensure that our client’s customers get the best service possible.


Our experienced team is dedicated to helping our clients maximise their customer experience by providing the most efficient and cost-effective contact centre solution.


Our services are designed to help our clients save time and money while providing the best possible inbound customer service.

Delivering Contact Centre Outsourcing for the World’s Fastest Growing Companies.

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Case Study

Travel & Hospitality Brand Customer Success Story

Enhancing CX

Our client is the largest boat rental and water experience provider – the ‘AirBnB’ equivalent platform for today’s boat owners and renters that directly connects boat owners, rental shops and charter companies with those seeking to plan their own water-based experiences.

Following an initial champion challenger model which proved Quantanite as the most viable long-term partner, our blended approach to create excess capacity – making use of the clients in-house employees alongside Quantanite’s outsourcing expertise – allowed us to help them increase sales and maintain excellent CSAT scores.


CSAT Score

The Results

  • KPI of 95% CSAT score met and improved upon continually
  • Increase in platform sales
  • Process, billing and payment enhancements creating better customer experiences

How we delight our clients

We deliver CX and Outsourcing excellence that helps our clients and their customers to thrive – see what they say.

Quantanite Service Range

We put your customers at the heart of our delivery


Experts in multilingual customer support and experience, dedicated to improved retention and loyalty.


Scale your back-office processes and functions cost- effectively using our team of domain experts.


Market-leading content moderation and data annotation services with a flawless blend of automation and human intelligence.


Improve the quality and value of your sales pipeline through our targeted data sourcing and lead generation expertise.

Certification & Compliance

Quantanite is accredited by and complies with the following industry standards with regard to Data Security, Payment Processing, Compliance and Quality.

Where appropriate and applicable, Quantanite is externally audited to ensure compliance.