Contact Centre Outsourcing

Optimise your operation by delivering a great customer experience.

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LP - CX & Digital Outsourcing - Lead Form

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Quantanite: Your Contact Centre Outsourcing Provider

Here at Quantanite, we understand the importance of having a reliable, effective contact centre to handle customer service inquiries and ensure that customers have the best possible experience. Our inbound call centre outsourcing services are designed to provide our clients with the resources, technology, and support needed to make sure that their customers are taken care of in a timely, efficient manner.

Client’s NPS Score

Through our expertise and cutting-edge technology, we provide seamless integration of multi-channel customer interactions, streamlining communications across phone, email, chat, and social media platforms. By customizing solutions to meet the unique needs of each client, we ensure optimized call routing, reduced wait times, and enhanced first-call resolutions, resulting in heightened customer satisfaction.

Our dedicated team of highly-trained agents excels in delivering exceptional customer experiences, while our data-driven approach enables clients to gain valuable insights, refine their strategies, and make data-backed decisions for continuous improvement.

Why Our Contact Center Clients Love Our Services

Latest Tech

We use the latest technology and industry-leading tools to ensure that our client’s customers get the best service possible.

Expertise

Our experienced team is dedicated to helping our clients maximise their customer experience by providing the most efficient and cost-effective contact centre solution.

Affordability

Our services are designed to help our clients save time and money while providing the best possible inbound customer service.

Delivering Contact Centre Outsourcing for the World’s Fastest Growing Companies.

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free consultation today!

Case Study

Travel & Hospitality Brand Customer Success Story

Enhancing CX

Our client is the largest boat rental and water experience provider – the ‘AirBnB’ equivalent platform for today’s boat owners and renters that directly connects boat owners, rental shops and charter companies with those seeking to plan their own water-based experiences.

Following an initial champion challenger model which proved Quantanite as the most viable long-term partner, our blended approach to create excess capacity – making use of the clients in-house employees alongside Quantanite’s outsourcing expertise – allowed us to help them increase sales and maintain excellent CSAT scores.

95%

CSAT Score

The Results

KPI of 95% CSAT score met and improved upon continually
Increase in platform sales
Process, billing and payment enhancements creating better customer experiences

How we delight our clients

We deliver CX and Outsourcing excellence that helps our clients and their customers to thrive – see what they say.

"What I've loved about working with Quantanite's team over the years is their willingness to be flexible, and how they've really got to grips with that way of thinking."

"Even at the initial interview stage what really impressed us was the level of professionalism, and the attitude towards customer service in general. The team is really focused, which is fantastic to see."

"The speed at which they were able to help us out was extremely impressive. They're very nimble in how they adapt to things, they have an eagerness, and they're receptive to anything."

"The data they're helping us aggregate is contributing to our success as a company. We've been working with them for 2 years now and they've been both reliable and excellent."

"They were very good at training staff, so we didn't require the responsibility of doing it in-house. It was great having a direct relationship with the team leader. We would speak to one point of contact and they would relay information to the rest of the team to ensure consistencies."

Quantanite Service Range

We put your customers at the heart of our delivery

CUSTOMER EXPERIENCE MANAGEMENT

Experts in multilingual customer support and experience, dedicated to improved retention and loyalty.

BACK-OFFICE
SERVICES

Scale your back-office processes and functions cost- effectively using our team of domain experts.

DIGITAL CONTENT SERVICES

Market-leading content moderation and data annotation services with a flawless blend of automation and human intelligence.

LEAD GENERATION SERVICES

Improve the quality and value of your sales pipeline through our targeted data sourcing and lead generation expertise.

Certification & Compliance

Quantanite is accredited by and complies with the following industry standards with regard to Data Security, Payment Processing, Compliance and Quality.

Where appropriate and applicable, Quantanite is externally audited to ensure compliance.