On-Demand Webinar
Join UKCCF and Quantanite as they provide their insights and opinion on Understanding CX Essentials for Multilingual Customers in 2023.
9th March 2023
We live in uncertain times at present. A global pandemic ravaged the world economy for the past couple of years. Even now, with recovery underway, high inflation and interest rates are eroding growth. A spike in energy costs is also creating extra costs for most businesses. The pandemic and this ongoing uncertainty really underline the need for agility to be a central customer experience/customer services strategy. It’s becoming essential for business survival.
Join UKCCF and our partners Quantanite for this interactive webinar. Hear from Andrew Hall, Chief Commercial Officer at Quantanite and an illustrious panel of Retailers, Fintech and CX experts providing their valuable insights, and discover:
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Session Chair
An executive leader, specialising in innovation and strategy in customer engagement management and growth, Andrew has been in the outsourcing and technology domain for over thirty years and brings considerable knowledge of transformation and operational excellence into his relationships with clients and teams delivering exciting operations and customer-centric tech-enabled transformation.
Andrew has a focus on working with clients to develop relationships and solutions that truly impact their business and their customer’s experience with them, ensuring measurable benefits and outcomes. Recognised in the customer engagement space as a lead thinker in innovation and the future of technology in customer engagement.
Speaker
Hugh Clarke, Head of Omnichannel Customer Support, Asda
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Graeme Matheson, Planning & Performance Lead, John Lewis & Partners
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Mark Jackson, Customer Service Manager, Lidl GB
Speaker
Chris McLoughlin, Head of Operations, Iceland Foods
Customer experience and digital outsourcing for the world’s fastest growing companies
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