Customer Experience (CXM)

Achieve a 95% CSAT Score by Inspiring Customer Loyalty and Company Profitability


Quantanite: Your Customer Experience Management (CXM) Outsource Provider

At Quantanite, we know what it takes for companies to scale their staffing levels, processes and technical infrastructure. From delivering a 0.1% abandoned call rate to a Quality Score of 95.5%, we offer fast-growing brands an combination of broad multilingual customer support to deliver a seamless customer experience, backed by exceptional results.

Client’s NPS Score

Quantanite - What We Do

Customer Experience (CX) Management Suite


(Outbound &


Call Centre Support

Online Chat + Text (SMS & WhatsApp)

Social Media

CX Email Management

Self-service (IVR)

Sales Support

(Including Outbound Sales)

Technical Support

After Sales Customer Care

Enquiry Handling

Company Stats

Average CSAT score across multiple vertical industries (2022; All clients)

Fastest Growing B2B Service Provider 2021 (by Clutch)

Top 500 Global Outsourcing Firms (Outsource Accelerator)

Why Our CXM Clients Love Our Services


We partner with our clients to understand their unique challenges.


Allowing us to customise outcomes and optimise customer journeys across self and assisted services.


We systematically identify inefficiencies and sources of improvements across the customer journey.


Reducing customer demand for support through self-service, process optimisation and automation.


We operate a mix of people and technology to deliver a service that scales as our client’s business grows.


Delivering outcomes cost effectively.

Powering Customer Experience and Digital Outsourcing for fast-growing companies

Book your

free consultation today!

Client Challenges - CXM Solutions

From managing customer service across multiple channels to improving NPS scores, keeping up with fast-paced omnichannel demands can be a struggle.

Quantanite can provide you with the expertise, resources, and technology you need to deliver a superior customer experience, and help you stay ahead of the competition in a rapidly changing marketplace.



Quantanite - Your CXM Outsource Partner


Testament To Success

100+ Clients across 4 continents and a variety of vertical industries.


24/7 Service and support based on the “Follow the Sun” business model.

Global Reach

4 Global locations, world-class headquarters, CX and delivery centres.

Cost Effective

No overheads.

No legacy blockers.

No hidden costs.

Technology & Innovation

Active C-Suite oversight, real-time access with hands-on strategic support and contributions


Transparent partners who’ll tell it (and show it) like it is.

Client Quotes

Meet Your CXM Outsourcing Expert

Louise Roches

Director, Customer Solutions

Louise has spent the last 15+ years working within the CX Business Outsourcing retail industry. Passionate about customer satisfaction and delivering value that enables her retail and ecommerce clients to achieve success in a digitally-enabled business.

CXM and Digital Outsourcing Blog

Certification & Compliance

Quantanite is accredited by and complies with the following industry standards with regard to Data Security, Payment Processing, Compliance and Quality.


Where appropriate and applicable, Quantanite is externally audited to ensure compliance.

CXM Service Range

We put your customers at the heart of our delivery

Customer experience management

Experts in multilingual customer support and experience, dedicated to improved retention and loyalty.


Scale your back-office processes and functions cost- effectively using our team of domain experts.

Digital Content Services

Market-leading content moderation and data annotation services with a flawless blend of automation and human intelligence.

Lead Generation Services

Improve the quality and value of your sales pipeline through our targeted data sourcing and lead generation expertise.

Page - Customer Experience Management - Lead Form

"*" indicates required fields

This field is for validation purposes and should be left unchanged.

Get in touch with us!

Are you ready to supercharge your customer experiences?