Say goodbye to late deliveries and customer complaints with an effective suite of back end solutions.
As a seasoned logistics service provider, we here at Quantanite understand the challenges in ensuring goods are delivered on time and the highest level of customer satisfaction is maintained. Our primary focus is to help our clients process their shipment information swiftly in order to ensure a reliable transport and delivery of goods.
Client’s NPS Score
We experienced an excellent quality of service, and perfect execution of the work required. Quantanite has been very flexible with new lines of business and projects. Their ability to scale is very impressive under tight deadlines maintaining solid quality.
Logistics Services
Food Delivery
During our evaluation for a new vendor, Quantanite exceeded all KPIs. We’re also very happy with the flexible workforce provided and transparent reporting.
Logistics Services
Delivery & Logistics Company
Quantanite was the first vendor in our history to meet and exceed our KPIs. The week over week consistency in service level is very impressive, along with scalability, specially during the covid season.
Logistics Services
Food Delivery & Logistics Company
Quality. When we were acquired, all third parties were terminated but we were able to convince the new leadership that Quantanite was integral to our success story. So much so that the Quantanite team was entrusted with Canadian national volume over their local team due to high performance and quality.
Logistics Services
Logistics Company
Average CSAT score across multiple vertical industries (2022; All clients)
Fastest Growing B2B Service Provider 2021 (by Clutch)
Top 500 Global Outsourcing Firms (Outsource Accelerator)
“In a rapidly evolving digital landscape, online sales are becoming an increasingly important part of the retail mix”
– RetailDive
Ineffective logistics produce delays, missing goods, disgruntled clients and lost business. All of which is exacerbated by an expanding global network and complex supply chain.
Quantanite provides the expertise, resources, and technology you need to deliver quality customer experience in the supply chain, and help you compete on a global scale.
Customer Experience Management
Voice (Outbound & Inbound), Online Chat, SMS & WhatsApp
Social Media (Content moderation, Tagging reviews, Digital helpdesk & in-app)
Email, Self-service/Automation, Outbound Sales
Technical Support, After Sales Care and Enquiry Handling
Back Office Services
Order entry, Transaction processing and management
Data entry and Data management
Billing and Payment processing
Migration support and Case management
Digital Content Services
Image labelling and classification
Multi-dimensional tagging; Text, Audio, Video, Maps
A wide range of annotation types
Transcription, Document indexing and archiving
Sales Enablement
We help B2B companies build a predictable sales pipeline using:
Outbound sales development, Sales development representatives,
and appointment setting.
Lead Generation
Combined specialised human skills and online technology to scale your sales opportunities using:
Lead research, Email marketing and LinkedIn marketing
Quantanite is accredited by and complies with the following industry standards with regard to Data Security, Payment Processing, Compliance and Quality.
Where appropriate and applicable, Quantanite is externally audited to ensure compliance.
We put your customers at the heart of our delivery
Experts in multilingual customer support and experience, dedicated to improved retention and loyalty.
Scale your back-office processes and functions cost- effectively using our team of domain experts.
Market-leading content moderation and data annotation services with a flawless blend of automation and human intelligence.
Improve the quality and value of your sales pipeline through our targeted data sourcing and lead generation expertise.
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Are you ready to supercharge your customer experiences?
Human expertise and technology for more growth, happier
customers, engaged people and better business
